IT Helpdesk Attendant

Qualix Information System; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Qualix Information System is seeking a dedicated Technical Support specialist to provide timely assistance to clients via phone, email, or chat. You will troubleshoot complex issues, install and configure systems, and work with internal teams to integrate new technologies.

The role focuses on maintaining thorough records of interactions and resolutions, ensuring seamless service delivery for clients in a fast-paced environment.

Qualifications

• Provide timely and effective technical support to clients via phone, email, or chat.

Responsibilities

• Provide timely and effective technical support to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Install, configure, and maintain computer systems, hardware, and software applications.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with internal teams to ensure seamless integration of new technologies.
• Maintain accurate records of client interactions and issue resolutions.

Job description

• Provide timely and effective technical support to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Install, configure, and maintain computer systems, hardware, and software applications.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with internal teams to ensure seamless integration of new technologies.
• Maintain accurate records of client interactions and issue resolutions.