Technical Support Associate

Anand Systems Inc; Surat; On-site; INR 300,000 - 600,000; Full time

Job summary

Anand Systems Inc in Surat, Gujarat is seeking a capable Technical Support Specialist to provide technical assistance to international clients via phone, email, live chat, and remote sessions. You will install, configure, and troubleshoot Desktop and Cloud-based software, conduct onboarding and product demonstrations, and lead client training sessions.

You will diagnose software issues, report bugs to the development team, coordinate with cross-functional groups for timely resolutions, and build

Qualifications

• Provide technical assistance to international clients via multiple channels.
• Diagnose and troubleshoot software issues.
• Document and report bugs to the Development Team.

Responsibilities

• Provide technical support to international clients via phone, email, live chat, and remote sessions.
• Conduct product onboarding, demonstrations, and client training sessions.
• Lead Training & Development sessions to maximize software value.
• Install, configure, and troubleshoot Desktop and Cloud software.

Skills

Technical support

Customer service

Communication

Troubleshooting

Tools

CRM software

Job description

• Provide technical support to international clients via phone, email, live chat, and remote sessions.
• Conduct software onboarding, demonstrations, and comprehensive client training sessions.
• Lead Training & Development (T&D) sessions to help clients maximize the value of our software.
• Install, configure, and troubleshoot both Desktop and Cloud-based software solutions.
• Handle live support calls, scheduled meetings, and client follow-ups professionally.
• Monitor and respond to client emails and voicemails promptly.
• Diagnose software issues, identify root causes, and provide effective solutions.
• Document and report software bugs with detailed information to the Development Team.
• Coordinate with cross-functional teams to ensure timely issue resolution.
• Maintain accurate documentation of support cases and client communications.
• Build strong client relationships through excellent service, professionalism, and proactive support.