IT Hardware And Networking - Deputy Manager

Jyoti Structures Limited; Mumbai; Vor Ort; INR 360.000 - 520.000; Vollzeit

Zusammenfassung

Jyoti Structures Limited is seeking an IT Helpdesk and Network Support Technician to handle daily IT helpdesk tasks across desktops, laptops, M365, printers and ERP apps. The role also covers LAN/WAN/Wi‑Fi, VPN, and network infrastructure coordination across Mumbai and other project sites.

You will manage hardware/software inventory, coordinate with vendors, provide Level 1 cloud support and help implement IT initiatives with cross-functional teams.

Qualifikationen

• Proven experience in IT hardware and networking.
• Knowledge of LAN, WAN, Wi‑Fi and VPN configurations.
• Certifications (e.g., CCNA, CompTIA Network+) are a plus.
• Good communication and problem-solving skills.

Aufgaben

• Daily IT helpdesk support for desktops, laptops, M365, printers, ERP apps, OS and end-user issues; rotational shifts.
• Coordinate LAN/WAN, Wi‑Fi, VPN, firewall, SD-WAN, ILL, PBX and video conferencing installations.
• Coordinate IT infra projects at HO and project sites (Mumbai, Nashik, Ahmedabad and others).
• Manage IT hardware/software inventory, licenses, consumables and documentation.
• Coordinate with IT vendors, ISPs and service providers for SLA-compliant support.
• Provide Level 1 application and cloud infra support; escalate as needed.
• Maintain IT documentation and monitor system uptime; drive process improvements.
• Coordinate with departments and IT teams for timely issue resolution.

Kenntnisse

IT hardware

Networking

LAN/WAN/Wi-Fi

VPN configurations

Network security

Ausbildung

CCNA Certification

CompTIA Network+

Tools

Microsoft 365

ERP systems

Asset management software

Jobbeschreibung

Role & responsibilities

1. Daily IT helpdesk support for desktops, laptops, Microsoft 365, printers, ERP applications, operating systems and other end-user issues, including rotational shift support.

2. Support and coordinate LAN, WAN, Wi-Fi, VPN, firewall, SD-WAN, internet leased line (ILL), PBX, video conferencing and network switch installations.

3. Coordinate the implementation, maintenance and troubleshooting of IT infrastructure projects at the Head Office and project sites, including Mumbai, Nashik, Ahmedabad and other locations.

4. Manage IT hardware and software inventory, asset allocation and deallocation, software licensing, consumables and related documentation.

5. Coordinate with IT vendors, ISPs and service providers to ensure timely resolution of issues, adherence to SLAs and effective service delivery.

6. Provide Level 1 application and cloud infrastructure support and coordinate with the relevant technical teams for escalations.

7. Maintain IT documentation, monitor system uptime, resolve escalated issues and support improvements in IT processes and service delivery.

8. Coordinate with internal departments, project teams and IT support personnel to ensure timely resolution of IT issues and smooth implementation of IT initiatives.

Preferred candidate profile

• Proven experience in IT hardware and networking.
• Knowledge of LAN, WAN, Wi-Fi, and VPN configurations.
• Familiarity with network security protocols.
• Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
• Good communication and problem-solving skills.
• Ability to work independently and as part of a team.