IT GTM Specialist – Digital Commerce

N Human Resources & Management Systems; Bengaluru Urban; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

N Human Resources & Management Systems in Bengaluru seeks an IT GTM Specialist to support Digital Commerce and CX initiatives, coordinating integrations across Shopify, CRM, CDP, OMS, and analytics tools to drive smooth digital campaigns and customer journeys.

This hands-on role requires strong technical coordination, stakeholder management, and proactive monitoring of data flows, event tracking, and go‑live activities with a focus on data privacy and compliance.

Qualifications

• 5–6 years of experience in Digital Commerce / CX / E‑commerce Technology.
• Bachelor’s degree in Engineering (IT/Computer Science preferred).

Responsibilities

• Manage integrations between Shopify, CRM, CDP (MoEngage/WebEngage), OMS, and customer service tools
• Work closely with business, marketing, IT, and vendors to deliver digital projects
• Configure and monitor GA4, GTM, Meta Pixel, and event tracking
• Troubleshoot data flow and API integration issues
• Support UAT, go‑live, and post‑production monitoring
• Maintain documentation, SOPs, and GTM trackers
• Ensure adherence to SLAs and smooth system functioning
• Follow basic data security and privacy best practices (DPDPA, VAPT awareness)

Skills

Shopify

CRM tools

CDP/MA tools

Customer segmentation

E-commerce processes

Education

Bachelor’s degree in Engineering (IT/CS)

Tools

GA4

GTM

Shopify APIs

Liquid templates

Jira/Trello/Notion

Job description

N Human Resources & Management Systems | Full time

IT GTM Specialist – Digital Commerce

Bangalore South, India | Posted on 02/11/2026

A Bangalore-based UX/UI and Digital Experience design company.

They specialize in:

• Product Design (UX/UI)
• Digital Transformation
• Design Systems
• Customer Experience (CX)

Role Overview

We are looking for an experienced IT GTM Specialist to support our Digital Commerce and Customer Experience (CX) initiatives. This role will manage integrations across Shopify, CRM, CDP, OMS, and analytics tools, ensuring smooth execution of digital campaigns and customer journeys.

This is a hands‑on role requiring strong technical coordination and stakeholder management skills.

Key Responsibilities

• Manage integrations between Shopify, CRM, CDP (MoEngage/WebEngage), OMS, and customer service tools
• Work closely with business, marketing, IT, and vendors to deliver digital projects
• Configure and monitor GA4, GTM, Meta Pixel, and event tracking
• Troubleshoot data flow and API integration issues
• Support UAT, go‑live, and post‑production monitoring
• Maintain documentation, SOPs, and GTM trackers
• Ensure adherence to SLAs and smooth system functioning
• Follow basic data security and privacy best practices (DPDPA, VAPT awareness)

Requirements

Required Skills

Functional Skills

• Experience with Shopify (preferred), WooCommerce, or WordPress
• Hands‑on experience with CRM tools (Freshdesk/Zendesk)
• Experience with CDP/Marketing Automation tools (MoEngage/WebEngage)
• Knowledge of customer segmentation and personalization workflows
• Understanding of e‑commerce processes and digital customer journeys
• Experience in FMCG / Retail / Apparel industry is a plus

Technical Skills

• Experience with API integrations and data mapping
• Knowledge of GA4, GTM, and event‑based tracking
• Familiarity with Shopify APIs or Liquid templates
• Basic understanding of data security and privacy frameworks
• Experience with project management tools (Jira, Trello, Notion)

Experience & Qualification

5–6 years of experience in Digital Commerce / CX / E‑commerce Technology

Bachelor’s degree in Engineering (IT/Computer Science preferred)