IT Executive - Call Center Infrastructure & Support

Inspirestek Software Solutions; Dadri; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

PF/ESCI

Best in industry salary

Job summary

Inspirestek Software Solutions in Noida, Uttar Pradesh, invites applications for an IT Executive - Call Center Infrastructure & Support. You will manage the entire IT and call center infrastructure, ensuring zero downtime and smooth operations. The role requires hands-on knowledge of networking, dialers, hardware, software, and user support, with day-to-day IT support for agents and staff and coordination with vendors.

Qualifications

• Strong knowledge of networking basics.
• Experience with call center dialers & telephony systems.
• Hands-on experience with hardware & software troubleshooting.
• Understanding of Windows OS, basic servers, and security.
• Ability to work under pressure in live operations.

Responsibilities

• Manage call center IT infrastructure end-to-end.
• Setup and maintain networking (LAN/WAN, routers, switches, firewall).
• Manage and support dialers, cloud telephony, SIP, headsets, softphones.
• Handle desktop/laptop setup, OS installation, troubleshooting.
• Provide day-to-day IT support to agents and staff.
• Coordinate with vendors for internet, hardware, and software.
• Monitor system uptime, data security, and backups.
• Manage IT assets, inventory, and documentation.
• Support onboarding/offboarding from an IT perspective.

Skills

Networking basics

Call center dialers

Telephony systems

Hardware troubleshooting

Software troubleshooting

Windows OS

Servers

Security

Pressure handling

Job description

Sector 63, Noida, Uttar Pradesh, India

1 days ago

Job Title: IT Executive - Call Center Infrastructure & Support

Location: Noida/ On-site

Experience: 1-2 years

Job Summary

We are hiring an IT Executive who will manage the entire IT and call center infrastructure, ensuring zero downtime and smooth operations. This role requires hands-on knowledge of networking, dialers, hardware, software, and user support.

Key Responsibilities

• Manage call center IT infrastructure end-to-even
• Setup and maintain networking (LAN/WAN, routers, switches, firewall)
• Manage and support dialers, cloud telephony, SIP, headsets, softphones
• Handle desktop/laptop setup, OS installation, troubleshooting
• Provide day-to-day IT support to agents and staff
• Coordinate with vendors for internet, hardware, and software
• Monitor system uptime, data security, and backups
• Manage IT assets, inventory, and documentation
• Support onboarding/offboarding from an IT perspective

Requirements

• Strong knowledge of networking basics
• Experience with call center dialers & telephony systems
• Hands-on experience with hardware & software troubleshooting
• Understanding of Windows OS, basic servers, and security
• Ability to work under pressure in live operations

Preferred

• Experience in BPO / Contact Center setup
• Knowledge of cloud-based dialers

Benefits

• Best in industry salary
• PF/ESCI