Technical Support Specialist – On-Site (Greater Noida)

Nex-Gen Technologies LLC; Greater Noida; On-site; INR 300,000 - 500,000; Full time

Job summary

Nex-Gen Technologies LLC is hiring a Technical Support Specialist for its Greater Noida office. This on-site role requires immediate joining and candidates must be willing to relocate. You will handle first-level technical support and resolve queries effectively.

The ideal candidate should have a B.Tech or M.Tech in CS/IT/ECE, strong English communication skills, and a basic understanding of troubleshooting. Exposure to customer handling is a plus.

Qualifications

• Immediate joining required and must relocate near Greater Noida office.
• Strong command of English communication (written and verbal).
• Basic understanding of computers, networking, and troubleshooting.

Responsibilities

• Deliver first-level technical support to customers and enterprise clients.
• Handle and resolve queries through email, phone, and ticketing systems.
• Perform basic troubleshooting, system checks, and issue verification.
• Support installation, configuration, and post-onboarding product training.

Skills

Clear communication

Coordination abilities

Fast learning

Problem-solving mindset

Customer handling

Education

BTech or M.Tech (CS/IT/ECE preferred)

Tools

CRM/ticketing systems

Job description

Technical Support Specialist – On-Site (Greater Noida)

• Technical Support Specialist – On-Site (Greater Noida)

Technical Support Specialist – On-Site (Greater Noida)

Immediate Joining Required | Must Relocate & Stay Near Office

About the Role
SRC Cyber Solutions LLP is hiring a Technical Support Executive for its Greater Noida office. This role is strictly on-site, requires immediate joining, and candidates must be willing to relocate and stay near the office.

We are looking for M.Tech freshers or candidates with up to 1 year of relevant experience who can communicate clearly, learn fast, and handle technical interactions with discipline and accuracy.

Key Responsibilities

Deliver first-level technical support to customers and enterprise clients.

Handle and resolve queries through email, phone, remote sessions, and ticketing systems.

Perform basic troubleshooting, system checks, and issue verification.

Coordinate with internal tech teams for escalations and ensure timely ticket closure.

Maintain accurate logs, documentation, and status reports.

Support installation, configuration, and post-onboarding product training.

Assist pre-sales teams with demos or technical clarifications when required.

Maintain a professional, precise, and customer-oriented approach in all communication.

Qualifications

BTech |M.Tech (CS/IT/ECE preferred) – Fresher OR up to 1 year of experience.

Strong command over English communication (both written and verbal).

Basic understanding of computers, networking, software systems, or troubleshooting.

Must join immediately and relocate near Greater Noida office without delay.

Preferred Skills

Exposure to help-desk, technical support, or customer handling.

Knowledge of cybersecurity, system administration, or enterprise tools.

Familiarity with CRM/ticketing systems.

Relevant technical certifications are a plus.

Must-Have Skills

Clear communication and strong coordination abilities.

Fast learning, disciplined working style, and problem-solving mindset.

Ability to manage follow-ups, multitask, and close tickets efficiently.

Professional attitude, punctuality, and willingness to work on-site full-time.