Call Center Executive

Multiplier AI; Dadri; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career advancement opportunities

Paid training and development

Supportive work environment

Job summary

Multiplier AI is seeking a dedicated Call Center Executive in Noida to handle inbound and outbound calls with a focus on customer satisfaction. The role requires excellent English communication and a willingness to learn within a fast-paced environment.

The successful candidate will maintain professionalism, follow scripts, and meet performance targets while delivering top-notch support. Prior call center experience is a plus, and basic Hindi is preferred for enhanced service.

Qualifications

• Proficiency in English (Mandatory).
• Basic proficiency in Hindi (Preferred).
• Strong verbal communication and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.
• Previous call center or customer service experience is a plus but not mandatory.

Responsibilities

• Handle inbound and outbound calls promptly and professionally.
• Identify customer needs and provide solutions or alternatives.
• Maintain a positive and empathetic attitude toward customers.
• Follow scripts and guidelines for consistent service delivery.
• Escalate unresolved queries to appropriate departments.
• Keep records of interactions, transactions, and complaints.
• Meet personal and team qualitative and quantitative targets.
• Adhere to call center procedures and policies.

Skills

English proficiency

Hindi basics

Verbal communication

Active listening

Time management

Multi-tasking

Problem-solving

Job description

About Us

Multiplier AI is a leading AI-driven Healthcare and Life Sciences technology company delivering innovative solutions across Pharma, Healthcare, and Enterprise AI. We empower global organizations with AI-powered platforms, data intelligence, automation, and digital transformation solutions. As we continue to expand, we are looking for energetic professionals who can contribute to our business growth while ensuring operational excellence.

Job Title

Call Center Executive

Location

Noida

Job Type

Full-Time

Shift

Day Shifts

Job Description

We are seeking a highly motivated and customer-focused Call Center Executive who is proficient in English. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer queries, and providing exceptional customer service in a professional and friendly manner.

Key Responsibilities

• Manage large volumes of inbound and outbound calls promptly.
• Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Follow communication scripts and guidelines to ensure consistent service delivery.
• Escalate unresolved queries to appropriate departments when necessary.
• Keep records of customer interactions, transactions, comments, and complaints.
• Meet personal/team qualitative and quantitative targets.
• Adhere to all call center procedures and policies, ensuring compliance with company standards.

Requirements

• Proficiency in English (Mandatory).
• Basic Proficiency In Hindi (Preferred).
• Strong verbal communication and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.
• Previous experience in a call center or customer service role is a plus but not mandatory.
• Problem-solving attitude and patience when handling customer queries.
• Basic computer skills (typing, navigating software, etc.).

Benefits

• Competitive salary with performance-based incentives.
• Opportunity for career advancement.
• Paid training and continuous development opportunities.
• Supportive work environment.