IT Executive

Bansal Power Press; Rajkot; On-site; INR 300,000 - 540,000; Full time

Job summary

Bansal Power Press in Rajkot is seeking an IT Executive to oversee day-to-day IT infrastructure for a manufacturing setup with around 1500 users. The role covers hardware, software, networking, SAP support, data backup and IT security.

You will coordinate with external vendors, maintain IT asset records, and assist onboarding and issue resolution in a timely, service-oriented manner.

Qualifications

• Bachelor's degree/diploma in Computer Science, IT, Computer Applications, Electronics or a related field.
• Certifications such as MCSE, CCNA, CompTIA, Microsoft or other relevant IT certifications.

Responsibilities

• Install, configure and maintain desktop hardware and peripherals.
• Troubleshoot Windows, MS Office and email issues.
• Maintain LAN/WAN infrastructure and office network connectivity.
• Provide basic SAP support and coordinate with SAP partners.
• Back up data and implement basic IT security measures.
• Manage IT asset register and vendor relationships.
• Provide first-level IT support and onboard/offboard employees.

Skills

Hardware troubleshooting

Windows OS & MS Office

Networking basics

Printers & peripherals

IT security basics

SAP knowledge

Vendor coordination

Independent IT administration

Education

Bachelor's degree/diploma in Computer Science, IT, Computer Applications, Electronics or a related field

Certifications such as MCSE, CCNA, CompTIA, Microsoft or other relevant IT certifications

Tools

SAP

Job description

Role & responsibilities

Job Purpose:

We are looking for an IT Executive who will be responsible for managing the day-to-day IT infrastructure of the organization, including approximately 1520 computers/systems. The candidate should be capable of independently handling hardware, software, networking, user-support and basic system administration issues.

Knowledge of SAP and experience in supporting SAP users will be an added advantage.

Key Responsibilities

1. Hardware & Desktop Support

• Install, configure and maintain desktop computers, laptops, printers and other IT peripherals.
• Diagnose and resolve hardware-related issues such as system failure, RAM, hard disk, SMPS, monitor, keyboard, mouse, printer, etc.
• Coordinate with external vendors/service providers for hardware repairs and replacements.
• Maintain records of IT assets, computers and peripherals.
• Ensure preventive maintenance of IT hardware and systems.

2. Software & Application Support

• Install, configure and update operating systems, applications and required software.
• Troubleshoot Windows, MS Office, email and other application-related issues.
• Manage antivirus installation, updates and basic endpoint security.
• Maintain software licenses and ensure authorized software is installed on company systems.
• Provide timely technical support to employees for day-to-day IT issues.

3. Networking & Internet Support

• Maintain basic LAN/WAN infrastructure and office network connectivity.
• Troubleshoot LAN, Wi-Fi, internet and connectivity-related issues.
• Manage basic configuration of routers, switches, Wi-Fi devices and network printers.
• Coordinate with Internet Service Providers for connectivity-related problems.
• Maintain network connectivity between office and plant users wherever applicable.

4. SAP Support

• Provide basic IT support to employees using SAP.
• Coordinate with SAP consultants/support partners for technical or application-related issues.
• Assist users with basic SAP login, system connectivity and access-related issues.
• Maintain proper communication and follow-up for unresolved SAP issues.

5. Data Backup & IT Security

• Ensure regular backup of important company data and files.
• Monitor basic data security and access controls.
• Maintain user IDs, passwords and access rights as per company policy.
• Ensure antivirus, operating system and security updates are regularly installed.
• Support management in implementing IT security practices.

6. IT Asset & Vendor Management

• Maintain an updated IT Asset Register covering computers, laptops, printers, networking equipment and other IT assets.
• Track allocation and movement of IT assets.
• Maintain records of AMC, warranty and service agreements.
• Coordinate with IT hardware, software, internet and other service vendors.
• Maintain records of IT-related expenses and service activities.

7. User Support & IT Administration

• Provide first-level technical support to all employees.
• Attend and resolve IT complaints within defined timelines.
• Maintain an IT complaint/ticket register.
• Assist in onboarding of new employees by arranging computers, email IDs, software and other IT requirements.
• Deactivate/collect IT assets and access when employees leave the organization.
• Prepare basic IT reports for management as required.

Required Skills & Competencies

• Strong knowledge of computer hardware and troubleshooting.
• Good knowledge of Windows operating systems and MS Office.
• Knowledge of LAN, Wi-Fi, networking and internet troubleshooting.
• Knowledge of printers, scanners and other office peripherals.
• Basic knowledge of antivirus, data backup and IT security.
• Good troubleshooting and problem-solving ability.
• Ability to independently manage IT support for a small organization.
• Good communication and interpersonal skills.
• Ability to coordinate effectively with external IT vendors/service providers.
• SAP knowledge/support experience will be preferred.

Educational Qualification

• Bachelor's degree/diploma in Computer Science, IT, Computer Applications, Electronics or a related field.
• Certifications such as MCSE, CCNA, CompTIA, Microsoft or other relevant IT certifications will be an added advantage.

Experience

• 45 years of relevant experience in IT support, desktop support, system administration or a similar role.
• Experience of independently managing IT infrastructure for a small or medium-sized organization will be preferred.
• Experience in a manufacturing environment will be an added advantage.

Key Performance Indicators (KPIs)

• Timely resolution of hardware and software issues.
• Minimum downtime of IT systems.
• Availability and reliability of network/internet connectivity.
• Regular completion of data backups and system updates.
• Accuracy and completeness of IT asset records.
• Timely coordination with external IT vendors.
• Effective user support and satisfaction.
• Proper implementation of IT security and access-control practices.

Preferred candidate profile

The ideal candidate should be a hands-on IT professional capable of independently managing the complete day-to-day IT requirements of a small manufacturing unit with around 1520 computer users. The person should be comfortable working on hardware, software, networking and user-support issues rather than being limited to a single area of IT.

SAP knowledge will be preferred but is not mandatory.