IT Engineer Technical Support · Mid Gurgaon India · Office (Gurgaon India) · As per industry standards

RHIA; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

RHIA in Gurgaon, India is seeking a proactive IT Engineer (Technical Support & Infrastructure) for an on-site, mid-level role. You will own the local office technology environment, ensuring reliability, security, and performance of hardware, software, and network infrastructure to support the company’s data platform.

Ideal candidates have 3–5 years in technical support or IT infrastructure, strong OS and networking knowledge, and experience with Google Workspace or Microsoft 365, along with

Qualifications

• 3–5 years of hands-on experience in technical support engineering, systems administration, or IT infrastructure.
• Strong knowledge of Windows, macOS, and Linux in a professional environment.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs and Wi‑Fi security.
• Experience administering a major cloud productivity suite (Google Workspace or Microsoft 365).
• Excellent problem-solving, prioritisation, and communication skills in English.

Responsibilities

• Administer, monitor, and troubleshoot local office IT infrastructure including network hardware, servers, and on‑prem systems.
• Manage end‑user hardware (laptops, desktops, peripherals) and office AV systems.
• Implement backups, patch management, and endpoint security.
• Serve as escalation point for Tier 2/3 support and resolve complex OS and software issues.
• Document SOPs, network diagrams, and inventories; improve IT processes.

Skills

Windows

macOS

Linux

Networking

Cloud suites

Tools

Google Workspace

Microsoft 365

Jamf

Intune

Job description

Technical Support · Mid Gurgaon India · Work from office (Gurgaon India) · As per industry standards

IT Engineer (Technical Support & Infrastructure)

Location: Gurgaon, India (On-site)

Company: RHIA (Real-Time Hotel Intelligence and Analytics)

Department: IT Infrastructure & Technical Support

Seniority: Mid-Level

Language: English (Professional Proficiency Required)

About RHIA

Hotels are powered by great systems, but too often, those systems don’t talk to each other. RHIA unifies every critical data stream—from PMS, CRM, and booking engines to F&B systems and beyond, into a single, intelligent platform. We provide complete operational visibility, transforming data into actionable insights for the global hospitality industry. Founded by a group of industry veterans, hotel owners, and institutional investors, RHIA (Real-Time Hotel Intelligence and Analytics) is a fast-growing technology company with headquarters in Dubai, UAE. We are building the next chapter of hospitality technology and are looking for talented, driven individuals to join our mission.

About the Role

We are looking for a proactive and technically skilled IT Engineer to join our team in Gurgaon. In this on-site, mid-level role, you will be the primary owner of our local office’s technology environment. You will ensure the reliability, security, and performance of our internal hardware, software, and network infrastructure - directly enabling our team to build and support our industry-leading data platform. This position requires a systems-focused mindset. You will diagnose complex technical issues, implement preventive solutions, and provide exceptional support to ensure our colleagues have a seamless and productive work experience. Your work will directly contribute to the stability and scalability of our operational foundation.

Key Responsibilities

• Infrastructure Management: Administer, monitor, and troubleshoot local office infrastructure, including network hardware (switches, firewalls, Wi-Fi), servers, and on-premises systems.
• Manage and maintain all end-user hardware, including laptops, desktops, peripherals, and office AV/meeting room systems.
• Implement and oversee critical IT services such as backups, patch management, and endpoint security.
• Advanced Technical Support & Escalation: Act as the primary escalation point for Tier 2 and Tier 3 support, resolving complex issues related to operating systems, enterprise software, identity management, and network connectivity.
• Develop and document long-term solutions for recurring problems to improve system stability and user experience.
• Security & User Lifecycle Administration: Manage the complete employee IT lifecycle: provisioning accounts and equipment for new hires, managing access permissions, and conducting secure offboarding.
• Administer cloud productivity and identity platforms (e.g., Google Workspace, Microsoft 365).
• Enforce security policies and configurations to protect company data and assets.
• Process Improvement & Documentation: Create and maintain clear, comprehensive documentation, including network diagrams, standard operating procedures (SOPs), and inventory records.
• Proactively identify opportunities to streamline IT operations, automate repetitive tasks, and improve internal processes.
• Procurement & Vendor Coordination: Manage relationships with IT vendors, Internet Service Providers (ISPs), and hardware suppliers.
• Oversee local IT asset inventory, from procurement and deployment to refresh cycles and secure decommissioning.

Requirements

• Experience: 3-5 years of direct, hands-on experience in a technical support engineering, systems administration, or IT infrastructure role.
• Technical Expertise: Strong practical knowledge of Windows, macOS, and common Linux distributions in a professional environment.
• Solid understanding of core networking concepts: TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi security.
• Proven experience administering a major cloud productivity suite (Google Workspace or Microsoft 365).
• Problem-Solving Skills: A systematic, analytical approach to diagnosing and resolving multi-layered technical issues. Ability to manage and prioritise tasks effectively in a dynamic environment.
• Communication: Excellent verbal and written communication skills in English, with the ability to explain technical concepts clearly to both technical and non-technical colleagues.

Nice to Have

• Experience supporting and scaling IT infrastructure for a multi-office or distributed organization.
• Hands-on experience with Mobile Device Management (MDM) solutions such as Jamf or Microsoft Intune.
• Foundational knowledge of a major cloud infrastructure platform (AWS, Azure, or GCP).
• Relevant professional certifications (e.g., CompTIA Network+/Security+, Microsoft 365 Certified: Administrator, or CCNA).

What We Offer

• Competitive Compensation: A salary and benefits package that recognises your experience and contribution, in line with market standards.
• Career Growth: A clear path for professional development within our technical team, with opportunities to expand your skills in infrastructure and cloud technologies.
• Impactful Role: The opportunity to build and maintain the critical IT foundation for a company that is shaping the future of the hospitality industry.
• Supportive Environment: A collaborative, transparent, and inclusive culture that values continuous learning and diverse perspectives.
• Comprehensive Benefits: A modern office environment in Gurgaon, along with health coverage and other benefits as per company policy.
• Engaging Workplace: An on-site role in our vibrant Gurgaon office, designed for collaboration and productivity.

RHIA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based solely on qualifications, merit, and business needs.

Provides technical assistance and troubleshooting for clients.

Our hotels already have great systems. They just don't talk to each other. RHIA unifies every data stream across your operation - PMS, CRM, booking engines, F&B, and beyond. One platform. Complete visibility. RHIA - "Real time Hotel Intelligence and Analytics" founded by industry veterans, hotel owners and institutional investors is looking for charismatic, bright team members to join us in shaping the next chapter of the hospitality industry.

Hospitality Technology 1-10 Est. 2025 Dubai, UAE Website