IT Asset Management (ITAM) Lead

ISG (Information Services Group); Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading IT services company in Bengaluru is seeking an IT Asset Management (ITAM) Lead to manage a client-facing engagement. Responsibilities include overseeing ITAM service delivery, administering Flexera ONE, and ensuring compliance and optimization of IT assets. The ideal candidate will have over 8 years of experience in ITAM/SAM, strong stakeholder management skills, and a solid understanding of licensing processes. This position offers an opportunity to work at the forefront of IT asset management.

Qualifications

• 8-12 years experience in ITAM/SAM with 3+ years leading engagements.
• Hands-on experience with Flexera ONE required.
• Strong knowledge of software recognition and licensing processes.

Responsibilities

• Lead ITAM service delivery; manage client priorities and governance.
• Administer Flexera ONE, monitor jobs and maintain documentation.
• Ensure hardware inventory coverage and compliance readiness.

Skills

IT Asset Management

Stakeholder Management

Flexera ONE

Documentation Skills

Analytical Mindset

Education

ITIL Foundation

IAITAM (CSAM/CHAMP)

Flexera Certifications

Job description

• Flexera ONE Administration & Health
• Hands‑on Flexera ONE (mandatory)

Job Title: IT Asset Management (ITAM) Lead

Location: Bangalore, India

Role Summary

We are hiring an ITAM Lead to manage a client‑facing IT Asset Management engagement. You will own day‑to‑day delivery, governance, and reporting across HAM/SAM, license compliance, and Flexera ONE platform operations, ensuring accurate asset visibility, audit readiness, and measurable optimization outcomes.

Key Responsibilities

• Engagement Leadership
  • Lead ITAM service delivery for the client; manage priorities, stakeholders, and governance cadence (weekly/monthly/quarterly).
  • Own KPIs, service metrics, action trackers, and continuous improvement.
• Flexera ONE Administration & Health
  • Administer users/roles/access, platform configuration (out‑of‑the‑box), connectors/agents/inventory feeds.
  • Monitor jobs, schedules, data latency; coordinate with Flexera Support; maintain runbooks/documentation.
• Hardware Asset Management (HAM) Governance
  • Ensure inventory coverage and scan freshness; identify stale/duplicate/orphan assets.
  • Drive normalization/reconciliation; improve owner/location/cost center completeness.
  • Support contract/lease linkage and related reporting.
• Software Inventory & Normalization (IT Visibility)
  • Manage software discovery and recognition; reduce unknown/unrecognized queues.
  • Maintain publisher/product/version hygiene; validate device/user associations.
  • Support onboarding of new sources/connectors.
• Software License Compliance & ELP
  • Maintain validated entitlement repository; configure license models/metrics/rules.
  • Run periodic ELPs; produce compliance/risk/exposure insights and optimization opportunities.
  • Support audit readiness and evidence preparation (in‑scope publishers).
• Request, Allocation & Reclaim
  • Validate availability, record allocations/transfers/reclaims; support harvesting/offboarding.
  • Coordinate with ITSM and deployment teams; track turnaround and aging.

Required Experience & Skills

• 8‑12+ years in ITAM/SAM with 3+ years leading delivery or engagements
• Hands‑on Flexera ONE (mandatory)
• Strong knowledge of HAM lifecycle, software recognition/normalization, licensing basics and ELP processes
• Proven client/stakeholder management, reporting, and governance facilitation
• Analytical mindset; strong documentation and communication skills

ITIL Foundation, IAITAM (CSAM/CHAMP), Flexera certifications