IT Asset Management (Hardware) - SME

ISG (Information Services Group); Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

ISG (Information Services Group) is hiring for the position of HAM Operations SME in Bengaluru, India. You will oversee day-to-day hardware inventory governance, enhance discovery coverage, and ensure data quality. Key responsibilities include monitoring hardware discovery, managing device statuses, and maintaining contract links. Candidates should have 4-8+ years of experience in HAM/ITAM operations, proficiency with Flexera ONE, and strong data analysis skills. This role requires excellent communication across IT teams and relevant certifications.

Qualifications

• 4–8+ years in HAM/ITAM operations, client delivery preferred.
• Hands-on experience with Flexera ONE or comparable tools.
• Strong understanding of discovery sources and inventory hygiene.

Responsibilities

• Monitor hardware discovery coverage and investigate gaps.
• Identify and manage stale and duplicate devices.
• Support hardware normalization and reconciliation.

Skills

Flexera ONE

Inventory hygiene

Data analysis

Communication

Excel/Sheets

Education

ITIL Foundation

IAITAM certification (CSAM/CHAMP)

Tools

ServiceNow

Discovering tools

Job description

Hardware Asset Management (HAM) Operations SME

We are hiring a HAM Operations SME to support a client IT Asset Management engagement. You will run day-to-day hardware inventory governance in Flexera ONE, improving discovery coverage, data quality, reconciliation, and contract/lease visibility.

Key Responsibilities

• Monitor hardware discovery coverage and scan freshness; investigate gaps and drive remediation with IT teams
• Identify and manage stale, duplicate, and orphaned devices; maintain exception logs and closure tracking
• Support hardware normalization and reconciliation; validate key identifiers and data consistency
• Improve ownership, location, and cost center completeness; coordinate updates via source systems/processes
• Maintain and validate asset‑contract/lease linkage; support lease reporting (location, return date, cost)
• Produce and refresh HAM dashboards and monthly governance summary; contribute to governance forums
• Follow runbooks/SOPs and support incident/root‑cause summaries related to inventory health

Key Focus Areas

• Hardware inventory coverage & freshness dashboard
• Exception reports: missing attributes, duplicates, stale/orphan devices
• Lease and contract linkage reports (as applicable)
• Monthly HAM governance summary + action tracker updates

Required Qualifications & Experience

• 4–8+ years in HAM/ITAM operations (client delivery preferred)
• Hands‑on experience with Flexera ONE (preferred) or comparable tools
• Strong understanding of discovery sources (agents/scanners/AD/MDM), inventory hygiene, and lifecycle basics
• Strong Excel/Sheets skills; comfortable analyzing large datasets and exceptions
• Clear communication and coordination across IT operations teams
• ITIL Foundation; IAITAM certification (CSAM/CHAMP)
• Exposure to ServiceNow or similar ITSM tooling