IT Asset Management (Software) - SME

ISG (Information Services Group); Bengaluru; On-site; INR 6,704,980 - 9,578,544; Full time

Job summary

ISG (Information Services Group) is looking for a Software Asset Management (SAM) Operations SME in Bengaluru, Karnataka. This role involves supporting client engagements in software discovery and license compliance, using tools such as Flexera ONE. Key responsibilities include monitoring software assets, validating entitlements, and producing insightful dashboards for compliance metrics.

The ideal candidate is expected to have 4–8 years of experience in SAM operations, hands-on experience with SAM tools, and strong communication skills. Familiarity with publisher licensing basics is a plus.

Qualifications

• 4–8+ years in SAM/ITAM operations, preferably in client delivery.
• Hands-on experience with Flexera ONE or similar SAM tools.
• Strong knowledge of software recognition, entitlements, and ELP concepts.

Responsibilities

• Monitor software discovery and manage unknown software queues.
• Maintain entitlement repository and support license model inputs.
• Validate availability and track request metrics.

Skills

SAM/ITAM operations experience

Flexera ONE knowledge

Software recognition/normalization

Excel data skills

Documentation skills

ITIL Foundation certification

IAITAM certification (CSAM/CHAMP)

Familiarity with major publisher licensing

Job description

Job Title

Software Asset Management (SAM) Operations SME

Role Summary

We are hiring a SAM Operations SME to support a client engagement focused on software discovery, normalization, and license compliance support using Flexera ONE. You will improve software visibility, reduce unknowns, support ELP cycles, and enable optimization/reclaim outcomes.

Software Discovery & Normalization

• Monitor software discovery across sources; manage unknown/unrecognized software queues
• Maintain publisher/product/version hygiene; validate recognition and mappings
• Validate software-device/user associations and long-tail software visibility
• Support onboarding/testing of new software sources/connectors

Compliance & ELP Support

• Maintain and validate entitlement repository and supporting documentation
• Support license model inputs (metrics/rules/mappings) under guidance
• Assist periodic ELP runs, validation checks, and compliance/risk reporting
• Support audit readiness activities and evidence collection (in-scope publishers)

Request / Allocation / Reclaim Support

• Validate availability; record allocations/transfers/reclaims in Flexera (as applicable)
• Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams
• Track request turnaround and aging metrics; maintain traceability

Reporting

• Produce SAM dashboards and monthly insights: unknowns trends, data quality, compliance support metrics

Key Focus Areas

• Software inventory & normalization dashboard
• Unknown/unrecognized software aging and trend reports
• Top publishers/products/versions install reports
• ELP/compliance validation outputs and risk/exposure summaries (supporting role)
• Reclaim/harvesting activity reports and request metrics

Required Experience & Skills

• 4–8+ years in SAM/ITAM operations (client delivery preferred)
• Hands-on experience with Flexera ONE (preferred) or similar SAM tools
• Working knowledge of software recognition/normalization, entitlements, and ELP concepts
• Strong data skills (Excel/Sheets); ability to reconcile installs vs entitlements
• Strong documentation and stakeholder communication skill
• ITIL Foundation; IAITAM certification (CSAM/CHAMP)
• Familiarity with major publisher licensing basics (e.g., Microsoft, Oracle, Adobe)
• Exposure to ServiceNow or similar ITSM tooling