ISSRRN000560 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a candidate to contribute actively in Service Desk Management, solving work-related challenges and growing as a SME, with opportunities to discuss issues and craft solutions in a supportive environment.

You will ensure production systems meet SLAs, handle incidents, restore services, and contribute to disaster recovery and data retention practices, while building your skills and professional journey.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Incident management

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work‑related challenges, all within an environment that values your growth and enthusiasm. This role will allow you to develop your skills in Service Desk Management, fostering a rewarding and engaging professional journey. We look forward to welcoming your unique perspective and dedication.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Beginner proficiency in communication.
• Beginner proficiency in customer service.
• Beginner proficiency in critical thinking.
• Beginner proficiency in time management.