ISSRRN0001651 - Infra Tech Support Practitioner Copy 02

Accenture PLC; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Accenture PLC is seeking a Service Desk professional in Gurugram, India, to ensure production systems meet SLAs and to drive incident and outage resolution with clear communications. You will restore services efficiently and establish disaster recovery procedures to safeguard operations.

Excellent knowledge of data retention practices and a relevant bachelor's degree are required. The role emphasizes continuous learning and collaboration in a dynamic environment.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Prior experience in relevant related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree

Job description

THE WORK:

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in making a meaningful impact and growing together in this dynamic setting.

Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Beginner customer service skills.
• Intermediate analytical thinking skills.
• Beginner time management skills.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.