ISSRRN0001084 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India invites a capable IT service desk professional to join our Bengaluru team. You will manage incidents, ensure production systems meet SLAs, and collaborate across groups to drive effective service delivery.

The role emphasizes clear outage communications, disaster recovery readiness, and data retention alignment, with room to grow through exposure to diverse IT operations. Strong stakeholder engagement and proactive problem solving will be essential as you support a robust IT

Qualifications

• Advanced proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Collaborate and manage efforts to perform effectively across groups; engage with various teams and contribute to key decisions.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution while maintaining clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree

Job description

THE WORK:

• Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be an essential part of your journey. Embrace this chance to grow and make a meaningful difference.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution while maintaining clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Advanced communication skills.
• Intermediate conflict resolution skills.
• Beginner knowledge of customer service principles.
• Intermediate organizational skills.