ISSRRN0001179 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 400,000 - 640,000; Full time

Job summary

Accenture in India is recruiting for a role focused on Service Desk Management, where you will develop expertise and collaborate on solving problems while supporting production environments.

You will ensure systems meet defined SLAs, drive incident and outage resolution, and assist in restoring services efficiently. You will also participate in establishing disaster recovery procedures and maintaining data retention practices.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

Skills

Service Desk Management

Customer service

Problem solving

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish disaster recovery procedures to safeguard critical operations.

Maintain data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service skills.
• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving abilities.
• Intermediate proficiency in time management.
• Beginner proficiency in attention to detail.