Asst. Manager/Deputy Manager/Manager

Amara Hospital; Tirupati; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amara Hospital in Tirupati is seeking an experienced IP Operations leader to oversee day-to-day admission, transfer, discharge and bed allocation processes. You will drive patient flow, optimize bed occupancy, and coordinate with doctors, nursing, billing, insurance, pharmacy and diagnostics to ensure smooth patient services.

The role requires 5–10 years' hospital operations experience, preferably in IP operations, with strong leadership, communication and analytical skills to meet NABH

Qualifications

• Bachelor's or Master's in Hospital Administration, Healthcare Management, or related field.
• 5–10 years of experience in hospital operations, preferably IP operations.
• Experience managing IP Operations and cross-functional coordination.

Responsibilities

• Manage day-to-day IP operations, including admission, transfer, discharge, and bed allocation.
• Monitor and improve patient flow and bed occupancy for efficient resource use.
• Coordinate with Doctors, Nursing, Billing, Insurance/TPA, Pharmacy, Diagnostics, Housekeeping and other departments.
• Ensure timely completion of admission and discharge procedures.
• Monitor patient/attendant concerns and coordinate with departments for resolution.
• Supervise IP Operations team and optimize manpower utilization.
• Monitor discharge turnaround time and identify areas for improvement.
• Ensure compliance with SOPs, quality standards, and NABH requirements.
• Coordinate with clinical departments on transfers, room/bed needs, and operations.
• Review daily IP operational reports and KPIs.
• Address escalated concerns and conduct regular team meetings and training.
• Identify gaps and implement corrective/preventive actions.
• Communicate with HODs and management about IP operations.
• Support audits, quality initiatives, accreditation requirements, and process improvements.

Skills

IP operations

Patient flow

Bed management

Team leadership

Communication

Problem solving

NABH standards

Reporting & analytics

Multitasking

Education

Hospital Administration degree

Job description

Job Summary

Department: Operations

Openings: 03

Qualification: Bachelors/Masters degree in Hospital Administration, Healthcare Management, or a related field.

Experience: 5-10 years of relevant experience in hospital operations, preferably with significant experience in IP Operations.

Required Skills

• Strong knowledge of hospital IP operations
• Patient flow and bed management
• Team leadership and people management
• Good communication and coordination skills
• Problem-solving and decision-making abilities
• Knowledge of hospital SOPs and NABH standards
• Patient service and grievance handling
• Good reporting and analytical skills
• Ability to work under pressure and manage multiple priorities

Key Responsibilities

• Manage day-to-day IP operations, including admission, transfer, discharge, and bed allocation processes.
• Monitor and improve patient flow and bed occupancy to ensure efficient utilization of hospital resources.
• Coordinate with Doctors, Nursing, Billing, Insurance/TPA, Pharmacy, Diagnostics, Housekeeping, and other departments for smooth patient services.
• Ensure timely completion of admission and discharge procedures.
• Monitor patient and attendant concerns and coordinate with relevant departments for prompt resolution.
• Supervise and guide the IP Operations team and ensure effective manpower utilization.
• Monitor discharge turnaround time (TAT) and identify areas for operational improvement.
• Ensure compliance with hospital SOPs, policies, quality standards, and NABH requirements.
• Coordinate with clinical departments regarding patient transfers, room/bed requirements, and operational issues.
• Monitor daily IP operational reports, occupancy, admissions, discharges, transfers, and other key performance indicators.
• Handle escalated patient/attendant concerns and ensure appropriate resolution.
• Conduct regular team meetings, training, and performance reviews.
• Identify operational gaps and implement corrective and preventive actions.
• Maintain effective communication with HODs and hospital management regarding IP operational activities.
• Support audits, quality initiatives, accreditation requirements, and hospital process improvements.