Investigations Specialist, Seller Flex

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon.in's Seller Flex program team seeks an Investigation Specialist to manage daily operations and support both merchant and customer experience. The role emphasizes data-driven investigations, KPI tracking, and collaboration with sellers, associates, and management.

The position is based in Bengaluru and requires fluency in English along with strong MS Office and Excel skills to drive improvements and ensure program standards are met.

Qualifications

• Bachelor's degree required.
• Fluent in English (speaking, reading and writing).
• Experience with Microsoft Office suite and Excel.

Responsibilities

• Own the Program, define and achieve KPIs; drive performance improvement initiatives.
• Pull data, perform deep-dives and root-cause analysis as needed.
• Identify and eliminate root causes of defects to improve delivery experience for Amazon customers.
• Communicate clearly with stakeholders and provide updates during reviews.
• Share regular updates, resolve blockers and ensure programs are delivered on time.
• Escalate and route issues to the right owners to ensure resolution.

Skills

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Amazon.in's Seller Flex program team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of Amazon’s shipping and customer service. SF is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. **The position is open for L3s Only**

Key job responsibilities

Responsibilities include, but are not limited to:

• 1. Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
• 2. Ability to pull data and perform deep-dives and root-cause analysis as needed.
• 3. Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
• 4. Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• 5. Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• 6. Must be able to systematically escape problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• - Bachelor's degree
• - Speak, write, and read fluently in English
• - Experience with Microsoft Office products and applications
• - Experience with Excel

Preferred Qualifications

• - Experience with operations, risk, fraud investigations etc.

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