Investigation Representative, ROW IB

Amazon; India; On-site; INR 600,000 - 900,000; Full time

Job summary

ASSPL, Amazon's India Seller Services Private Ltd, is seeking an Investigation Specialist to support ROW IB by managing daily operational activities across INFCs and ensuring accurate seller and fulfillment centre resolutions.

The role involves researching issues, querying internal tools, and making real-time decisions while maintaining program standards and collaboration with Sellers, Associates, and Management.

Qualifications

• Graduation from a recognized university.
• Excellent communication skills (written and verbal) in English.
• Ability to communicate clearly and understand issues.
• Ability to concentrate and follow up on issues to resolution.
• Work well in a team or independently.
• Deep diving skills and research mindset for investigation.

Responsibilities

• Provide timely resolution by researching, querying internal tools, and making real-time decisions.
• Understand requirements, analyze data, notice trends, and drive seller experience without delaying resolution.
• Communicate effectively in English, both written and spoken, throughout investigations.
• Conduct investigations in a timely manner within an ambiguous environment using data and tools.

Skills

Excellent communication

English proficiency

Analytical mindset

Teamwork

Attention to detail

Education

Graduation from a recognized university

Tools

SQL

Job description

Description

ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner.

ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner.

Key job responsibilities

An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in english in the written and verbal form.

A day in the life

An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership throughout investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms.

About The Team

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.

Basic Qualifications

• Graduation from a recognized university


• Excellent communication skills (written and verbal) in English language.


• Ability to communicate correctly and understand the issues.


• Ability to concentrate and follow up on issues without distraction to resolution.


• Work successfully in a team environment as well as independently


• Deep diving skills and research mindset to perform investigation.

Preferred Qualifications

• Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Telangana - D82

Job ID: A10477290