FBA Operations Lead, FBA

Amazon; Bengaluru; On-site; INR 600,000 - 820,000; Full time

Job summary

Amazon is seeking an Investigation Specialist in Bengaluru to drive root-cause analysis for merchant and customer issues, analyze large data sets, and develop weekly SOPs to address seller experience problems.

The role requires 1+ years in data-driven operations, a Bachelor's degree, and fluent English. Proficiency with Excel and MS Office is essential to support reporting and cross-functional collaboration within the FBA team.

Qualifications

• 1+ years of data-driven business operations experience.
• Bachelor's degree required.
• Fluent English (speaking, reading, writing).
• Experience with MS Office products and applications.
• Experience with Excel.

Responsibilities

• Lead investigation and root cause resolution for high impact FBA Merchant and Customer issues and key programs.
• Analyze large data sets to identify problem statements around seller experience and program issues.
• Create and implement SOPs on a weekly basis to address critical seller experience problems; submit ideas to scale SOPs.
• Report metrics related to the program and draw insights on key patterns and problems.

Skills

Data analysis

English fluency

Business operations

Education

Bachelor's degree

Tools

Excel

MS Office

Job description

Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service. The position is based in Bangalore.

Key job responsibilities

• Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
• Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
• Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
• Report metrics related to the program and draw insights on key patterns/ problems.

Basic Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.