FBA Operations Lead, FBA

Amazon.com; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Bangalore-based team seeks an Investigation Specialist to drive root-cause analysis of FBA processes and defects, while performing data analytics to support merchant and customer experiences. The role involves creating SOPs, reporting on program metrics, and driving improvements across the seller ecosystem.

The candidate is expected to have data-driven operations experience, a Bachelor’s degree, proficiency in English, and strong Excel/Microsoft Office skills to support cross-functional

Qualifications

• 1+ years of data-driven business operations experience.
• Bachelor's degree
• Fluent in English (spoken and written)
• Experience with Microsoft Office and Excel

Responsibilities

• Lead investigation and root cause resolution for high impact FBA issues.
• Analyze large data sets to identify problem statements around seller experience issues.
• Create and implement SOPs for weekly execution to solve critical seller problems.
• Report metrics and provide insights on patterns and problems.

Skills

Data analysis

Root cause analysis

Operations experience

SOP development

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.

The position is based in Bangalore.

Key job responsibilities

• Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
• Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
• Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
• Report metrics related to the program and draw insights on key patterns/ problems.

Basic Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies

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