Investigation Specialist, AbbizOps

Amazon; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Job summary

Amazon Business Biz Operations (AbbizOps) in Bengaluru is seeking an Investigation Specialist to verify the legitimacy of business accounts and interact with customers and AB operations. The role focuses on conducting investigations, making verification calls, and documenting findings to support risk management and onboarding decisions.

You will collaborate with cross-functional teams, apply ML-derived insights, and ensure high-quality service while handling inquiries related to verification and

Qualifications

• 1+ years of customer service experience.
• Fluent in English (spoken, written and reading).
• Experience with Microsoft Office products.
• Ability to work flexible schedules, including weekends, nights or holidays.
• Experience in payments or e-commerce.

Responsibilities

• Conduct investigations on business account registrations to verify legitimacy of potential customers.
• Make calls to customers to verify business information and resolve discrepancies.
• Handle customer queries related to verification status, account concerns, and documentation requirements.
• Identify risk and abuse patterns using technology, ML outputs and human judgment.
• Collaborate with cross-functional teams to resolve complex cases needing human intervention.
• Document investigation findings and clearly communicate decisions to stakeholders.
• Assist WW AB teams on manual operational tasks to reduce cost to serve.

Skills

Customer service

English fluency

Microsoft Office

Tools

Excel

Word

Outlook

Job description

Amazon Business Biz Operations (AbbizOps) is part of WW PSME/ Self-Service Registration (SSR). Our operations span across India (HYD/BLR), Costa Rica (SJO), and Japan (CTS). We collaborate seamlessly with cross-functional teams, constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers. Team supports WW AB Marketplaces 24/7 on operational tasks encompassing manual verification, risk & abuse management and assists WW AB teams on tasks that require human intervention. Primarily, team verifies legitimacy of potential customers to onboard business/corporate customers at Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. In order to protect platform from abusive actors, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. Team seamlessly develop mechanisms to reduce the impact of abuse. Alongside, we assist WW AB team on manual tasks in order to reduce cost to serve while improving efficiency and maintaining the highest Quality standards.

If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'AbbizOps platform. We are inviting applications for the Investigation Specialist position, where you will interact with customers and internal AB operations to meet business requirements. The ideal candidate should demonstrate excellent decision-making abilities, strong written and verbal communication skills to call the customers, and analytical problem-solving capabilities.

Key job responsibilities

• Conduct investigations on business account registrations to verify legitimacy of potential customers.
• Make calls to customers to verify business information, resolve discrepancies, and gather additional documentation when required
• Handle customer queries related to verification status, account concerns, and documentation requirements
• Identify and mitigate risk and abuse patterns using technology, machine learning outputs, and human judgment
• Collaborate with cross-functional teams to resolve complex cases requiring human intervention
• Document investigation findings and communicate decisions clearly to stakeholders
• Assist WW AB teams on manual operational tasks to reduce cost to serve

Basic Qualifications

• -1+ years of customer service experience
• -Speak, write, and read fluently in English
• -Experience with Microsoft Office products and applications
• -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• -Experience in payments or e-commerce

Preferred Qualifications

• - Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.