Fulfillment by Amazon (FBA) Operations Lead

Amazon India Limited; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Amazon India Limited, Bengaluru-based, seeks a Senior FBA Operations Lead to drive investigation of merchant and customer issues, analyze large data sets, and develop SOPs for scalable problem solving. Lead root-cause analysis, report metrics, and translate insights into actionable improvements across programs and processes, ensuring compliance and high-quality customer service.

This role requires 1+ year in data-driven operations, a Bachelor's degree, and fluency in English, with strong Office

Qualifications

• 1+ years of data-driven business operations processes experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Knowledge of consumer product compliance processes and regulations.

Responsibilities

• Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs.
• Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
• Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems.
• Work to submit product ideas to drive SOPs at scale.
• Report metrics related to the program and draw insights on key patterns/ problems.

Skills

Data analysis

Excel

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

FBA Operations Lead, FBA Amazon

In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service. The position is based in Bangalore.

Key job responsibilities

• Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
• Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
• Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems.
• Work to submit product ideas to drive SOPs at scale
• Report metrics related to the program and draw insights on key patterns/ problems.

Basic Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies

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Experience Level Senior Level