Investigation Associate, Middle Mile Product & Technology

Amazon; India; On-site; INR 350,000 - 650,000; Full time

Job summary

Amazon is seeking an Investigation Associate in India with 6 months to 1 year of experience to investigate suspicious activity and address escalations while developing systemic solutions for customer experience. The role requires fluency in English and proficiency with Microsoft Office, and offers flexibility for 24x7 shifts and variable week-offs.

The position focuses on identity verification, stakeholder collaboration, and delivering timely investigations with a strong emphasis on quality and

Qualifications

• 6 months to 1 year of experience.
• Speak, write, and read fluently ( English )
• Experience with Microsoft Office products and applications

Responsibilities

• Conduct investigations
• Identify and help minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Escalate and resolve issues to ensure resolutions are delivered

Skills

Investigation

Fraud detection

Risk management

Data analysis

English fluency

Tools

Microsoft Office

Job description

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs

Key job responsibilities

• Conduct investigations
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically escal…
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Share inputs for SOP enhancements

• 6 months to 1 year of experience
• Speak, write, and read fluently ( English )
• Experience with Microsoft Office products and applications

• Experience with Microsoft Office products and applications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.