International Voice Process - US/UK Process - Freshers

Wsne Consulting; New Delhi, Gurugram District; Sur place; INR 315 000 - 385 000; Plein temps

Avantages offerts par ce poste

5 Days working

Rotational shifts

Rotational off

Résumé du poste

WSNE Consulting Pvt. Ltd. is hiring for an International Voice Process suitable for freshers to start their career in the BPO industry.

You will handle international calls, resolve queries, and maintain customer satisfaction. The role requires good English communication and a customer-oriented mindset, with rotational shifts including nights if needed. Five-day workweek and Gurugram location are highlighted in the offer.

Qualifications

• Good verbal communication skills in English.
• Customer-oriented attitude with good listening and problem-solving skills.

Responsabilités

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Connaissances

Excellent English communication

Customer handling

Interpersonal skills

Basic MS Office

Description du poste

Job Description

We are hiring enthusiastic and customer-focused candidates for an International Voice Process. This is an excellent opportunity for freshers looking to start their careers in the BPO industry.

Key Responsibilities:

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries professionally and provide accurate information.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively in English with international customers.
• Follow company policies, process guidelines, and quality standards.
• Maintain accurate records of customer interactions.

Eligibility Criteria:

• Freshers and candidates with relevant experience can apply.
• Good verbal communication skills in English.
• Customer-oriented attitude with good listening and problem-solving skills.
• Willingness to work in rotational shifts, including night shifts, if required.

Required Skills:

• Excellent English communication.
• Customer handling and interpersonal skills.
• Basic MS Office and computer proficiency.
• Ability to work in a team and meet performance targets

Perks and Benefits

Salary upto 3.5 LPA

5 Days working

Rotational shifts

Rotational off

Job Location : Gurugram