Hiring For Freshers | Experience II Voice Process | Gurgaon

THE Career Artist; Dadri, Gurugram District, New Delhi; On-site; INR 190,000 - 558,000; Full time

Benefits offered by this job

Incentives & bonuses

Career growth

Paid training

International exposure

Job summary

The Career Artist in Gurgaon is hiring for the International Voice & Chat Process. You will handle inbound and blended customer interactions for international clients, resolve queries, and ensure an excellent service experience.

Freshers or candidates with 1 year of customer service experience are welcome. Strong English, typing speed, and willingness to work night shifts are required. Training and growth opportunities are provided.

Qualifications

• Education: Undergraduate or Graduate (any stream).
• Freshers can apply; experienced candidates must have at least 1 year of customer service experience.

Responsibilities

• Handle inbound calls and chat support for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain call/chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Skills

English fluency

Listening skills

Typing speed

Computer basics

Night shift

Education

Undergraduate or Graduate

Job description

Job description

Location: Gurgaon (Work from Office)

Process Type: International Voice & Chat (Inbound / Blended)

Work Mode: Work from Office

Shift: Rotational / Night Shifts (as per business requirement)

Week Off: 2 rotational weekly offs

Job Summary:

We are hiring enthusiastic and customer-focused individuals for the International Voice & Chat Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and ensuring an excellent customer experience for international clients.

Key Responsibilities:

• Handle inbound calls and chat support for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain call/chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Eligibility Criteria:

• Education: Undergraduate or Graduate (any stream)
• Experience: Freshers can apply. Experienced candidates must have a minimum of 1 year of customer service experience.

Skills Required:

• Excellent English communication (verbal and written)
• Strong listening and interpersonal skills
• Basic computer knowledge & good typing speed
• Willingness to work in rotational and night shifts

Salary Package:

Freshers: 17,000-25,000 (Based on assessment scores) Experienced: 25,000-50,000 (Based on assessment scores)

Perks & Benefits:

• Attractive incentives & performance bonuses
• Fast career growth opportunities
• Paid training and skill development
• Friendly work environment with international exposure

Contact for Application:

RUBY - 8368392241