International Voice Process Executive – Kolkata

2coms; Kolkata District; On-site; INR 254,000 - 304,000; Full time

Job summary

2coms in Kolkata is seeking a Customer Interaction Executive for its International Voice Process. The role involves making outbound calls to international customers, handling inquiries, and delivering strong service.

Excellent English, basic computer skills, and the ability to upsell/cross-sell are expected. 6 months to 3 years experience preferred; full-time on-site position with salary up to ₹25,000 per month.

Qualifications

• 6 Months to 3 Years in an International Voice Process.
• Excellent English communication skills required.
• Basic computer knowledge and good typing skills.
• Customer-centric approach with strong interpersonal skills.

Responsibilities

• Make outbound calls to international customers.
• Generate qualified leads through cold calling.
• Promote products/services through upselling and cross-selling.
• Build and maintain positive customer relationships.
• Handle customer queries and provide timely resolutions.

Skills

English communication

Outbound calling

Customer interaction

Lead generation

Upselling / cross-selling

Education

Undergraduate

Graduate

Postgraduate

Tools

Typing

Computer basics

Job description

International Voice Process Executive – Kolkata

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Job Description

Job Title: Customer Interaction Executive – International Process

Industry: BPO / International Voice Process

Job Location: Kolkata

Experience Required: 6 Months – 3Years

Salary: Up to ₹25,000 per month

Employment Type: Full-Time

Job Summary:

We are looking for enthusiastic and customer-focused Customer Interaction Executives to join our International Voice Process team. The ideal candidate should have excellent English communication skills and experience in handling international customers through voice calls. The role involves lead generation, cold calling, upselling, cross-selling, and delivering exceptional customer service.

Key Responsibilities:

• Make outbound calls to international customers.
  
• Generate qualified leads through cold calling.
  
• Promote products/services through upselling and cross-selling.
  
• Build and maintain positive customer relationships.
  
• Handle customer queries and provide timely resolutions.
  

Requirements

• Experience: 6 Months to 3Years in an International Voice Process.
  
• Qualification: Any Undergraduate, Graduate, post graduate preferred.
  
• Excellent verbal communication skills in English.
  
• Basic computer knowledge and typing skills.
  
• Customer-centric approach with strong interpersonal skills.