International Voice Process - Customer Support/Immediate Joiners Only!

The Job Factory; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Training & Certification

Cab facility

Medical insurance

Career growth

MNC work environment

Job summary

The Job Factory in Bengaluru, India is hiring International Voice Process Executives to handle inbound and outbound calls for global clients. You will deliver high-quality customer service while adhering to compliance standards and scripts.

Role requires excellent spoken English, basic computer skills, and willingness to work in rotational/night shifts. Growth opportunities and training are provided in a professional MNC environment.

Qualifications

• Excellent spoken English communication; ability to articulate solutions clearly.
• Basic computer knowledge and fast learner for internal tools.
• Willingness to work in rotational and night shifts.
• Experience in international BPO is an added advantage.

Responsibilities

• Handle inbound/outbound international calls with professionalism.
• Resolve customer queries and provide accurate solutions.
• Document call details and update CRM records.
• Follow scripts and maintain call quality and compliance.
• Meet daily targets and performance metrics.

Skills

English communication

Computer literacy

Night shifts

Customer service

Education

Graduate / Undergraduate

Tools

CRM

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage

Regards,

Sameera