International Voice Process Executive : Salary upto 5.60 LPA

Wsne Consulting; Gurugram District; On-site; INR 279,000 - 402,000; Full time

Benefits offered by this job

Salary: 25k to 36k In-Hand

Grad/UG can apply

Lucrative Performance-Based Incentives

MIV: Up to 2,500 to 3,500

5 Days Working

2 Rotational Week Offs

Both-Side Cab Facility

Location: Gurgaon

Rotational Shifts

Job summary

Wsne Consulting in Gurugram is hiring an International Voice Process Executive to handle inbound international calls, resolve queries, and maintain high CSAT.

The role requires 1–5 years' experience, excellent English, and ability to work in rotational/international night shifts; training and growth opportunities are available.

Qualifications

• 1–5 years of experience in International Voice Process / BPO.
• Excellent spoken and written English communication.
• Strong customer-handling and interpersonal skills.
• Willingness to work rotational / international night shifts.

Responsibilities

• Handle inbound calls from international customers in a professional and courteous manner.
• Understand customer queries, concerns, and requirements and provide accurate and timely resolutions.
• Deliver excellent customer service and maintain a high level of customer satisfaction (CSAT).
• Handle customer complaints, objections, and escalations professionally.
• Provide clear and accurate information regarding products, services, and processes.
• Follow defined SOPs, call-flow guidelines, quality standards, and compliance procedures.
• Maintain accurate records of customer interactions, queries, and resolutions in CRM/ticketing systems.
• Achieve assigned KPI, productivity, quality, AHT, FCR, and customer satisfaction targets.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain professional communication and active listening throughout every customer interaction.
• Manage high call volumes while maintaining service quality and accuracy.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Stay updated on process changes, client requirements, policies, and product/service information.
• Contribute to overall team performance and continuous improvement initiatives.

Skills

International Voice Process

English Communication

Customer Handling

CRM / Ticketing Tools

Typing & Documentation

Education

Graduate / Undergraduate

Tools

CRM software

Job description

We are looking for an experienced and customer-focused International Voice Process Executive to handle customer interactions for international clients. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and the confidence to work in a fast-paced, target-driven environment.

Role & responsibilities

• Handle inbound calls from international customers in a professional and courteous manner.
• Understand customer queries, concerns, and requirements and provide accurate and timely resolutions.
• Deliver excellent customer service and maintain a high level of customer satisfaction (CSAT).
• Handle customer complaints, objections, and escalations professionally.
• Provide clear and accurate information regarding products, services, and processes.
• Follow defined SOPs, call-flow guidelines, quality standards, and compliance procedures.
• Maintain accurate records of customer interactions, queries, and resolutions in CRM/ticketing systems.
• Achieve assigned KPI, productivity, quality, AHT, FCR, and customer satisfaction targets.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain professional communication and active listening throughout every customer interaction.
• Manage high call volumes while maintaining service quality and accuracy.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Stay updated on process changes, client requirements, policies, and product/service information.
• Contribute to overall team performance and continuous improvement initiatives.

Preferred candidate profile

• 1-5 years of experience in International Voice Process / International BPO / Customer Support / Customer Service.
• Excellent spoken and written English communication skills.
• Strong customer-handling and interpersonal skills.
• Good listening, comprehension, and problem-solving abilities.
• Ability to handle difficult customers and challenging situations professionally.
• Basic computer knowledge and familiarity with CRM / ticketing tools.
• Good typing and documentation skills.
• Ability to work under pressure and meet performance targets.
• Willingness to work in rotational / international shifts, including night shifts, as per business requirements.
• Graduate / Undergraduate candidates with relevant experience can be considered.

Perks & Benefits

• Salary: 25k to 36k In-Hand
• Grad/UG can apply
• Lucrative Performance-Based Incentives
• MIV: Up to 2,500 to 3,500
• 5 Days Working
• 2 Rotational Week Offs
• Both-Side Cab Facility
• Location: Gurgaon
• Rotational Shifts