International Voice Process Executive

Korcomptenz Consultancy; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Korcomptenz Consultancy in Chennai is seeking an International Voice Process Executive to handle inbound and outbound calls with international clients, delivering courteous and effective support. The ideal candidate has excellent English communication, problem-solving skills, and a professional customer-service mindset.

This full-time night-shift role requires accuracy in CRM records, adherence to processes, and the ability to work in a fast-paced, target-driven environment while maintaining

Qualifications

• Excellent verbal and written communication in English.
• Strong listening, interpersonal, and problem-solving skills.
• Ability to understand customer requirements and provide effective resolutions.
• Proficient in basic MS Office applications and CRM usage.
• Willingness to work night shifts and meet targets.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand queries and provide appropriate resolutions.
• Deliver accurate information on products, services, and processes.
• Resolve issues while maintaining high customer satisfaction.
• Escalate complex issues to relevant teams.
• Maintain accurate records in CRM and other systems.
• Follow processes and company policies during interactions.
• Meet performance targets for productivity, quality, and satisfaction.

Skills

English communication

Customer focus

Problem-solving

Interpersonal skills

CRM documentation

Night shift readiness

Tools

MS Office

CRM tools

Job description

Job Title: International Voice Process Executive
Location: Chennai
Experience: 3+ Years
Employment Type: Full-Time
Shift: Night Shift

Job Summary

We are looking for enthusiastic and customer-focused International Voice Process Executives to handle customer interactions and provide effective support to international clients. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a professional approach to customer service.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries, concerns, and service requests and provide appropriate resolutions.
• Deliver accurate information regarding products, services, and company processes.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Maintain accurate records of customer interactions and update relevant systems or CRM tools.
• Follow defined processes, quality standards, and company policies during customer interactions.
• Meet individual and team performance targets related to productivity, quality, and customer satisfaction.
• Maintain professionalism, empathy, and a positive attitude while interacting with customers.

Required Skills & Qualifications

• Excellent verbal and written communication skills in English.
• Strong listening, interpersonal, and problem-solving skills.
• Ability to understand and respond effectively to customer requirements.
• Good computer knowledge and proficiency in basic MS Office applications.
• Ability to work in a fast-paced and target-driven environment.
• Comfortable working in night shifts.
• Ability to handle customer interactions professionally and patiently.