AR Voice

2COMS Consulting Pvt. Ltd.; Hyderabad; On-site; INR 279,000 - 502,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. is seeking an Accounts Receivable professional for a US shift in a global communications role. The position focuses on collections, billing inquiries, and maintaining strong customer relationships with international clients.

Responsibilities include handling calls, pursuing overdue payments, and ensuring accurate account updates, with targets for collection performance and call quality.

Qualifications

• Experience in Accounts Receivable, Collections, or International Voice Process.
• Basic knowledge of invoice processing and aging reports.
• Strong communication and negotiation abilities.

Responsibilities

• Handle inbound and outbound calls with international customers regarding outstanding payments and overdue invoices.
• Follow up on pending payments, resolve billing disputes, and clarify invoice-related queries.
• Perform collections activities while maintaining professional customer relationships.
• Coordinate with customers to establish payment commitments and ensure timely collections.
• Maintain accurate call records, collection notes, and account updates in the system.
• Meet daily, weekly, and monthly targets for collections, call quality, and productivity.

Skills

Accounts Receivable

Collections

International Voice

Verbal Communication

Negotiation

Job description

Job Description

Role: Accounts Receivable (AR) – Voice Process

Experience: 1–5 years

Location: As per business requirement

Shift: US Shift

Process: International Voice Process

Job Responsibilities

Handle inbound and outbound calls with international customers regarding outstanding payments and overdue invoices.

Follow up on pending payments, resolve billing disputes, and clarify invoice-related queries.

Perform collections activities while maintaining professional customer relationships.

Coordinate with customers to establish payment commitments and ensure timely collections.

Maintain accurate call records, collection notes, and account updates in the system.

Meet daily, weekly, and monthly targets for collections, call quality, and productivity.

Required Skills

Experience in Accounts Receivable, Collections, or International Voice Process.

Excellent verbal communication and customer-handling skills.

Basic knowledge of invoice processing, payment follow-ups, and aging reports.

Good negotiation, problem-solving, and objection-handling skills.

Comfortable working in US shifts and achieving performance targets.