International Voice Process Executive

ARA Resources Pvt. Ltd.; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Cab facility

Job summary

ARAs Client Global Business Services in Bengaluru (Mahadevpura) is hiring for Customer Service Associate International Voice & Collections. Immediate joiners only, 100% work from office, rotational and night shifts. 6 months to 5 years intl CS exp; salary 3.5–5 LPA.

Requires 12th pass / graduate and strong English communication. Role involves handling international customer interactions, collections processes, and collaboration with internal teams. Cab facility provided.

Qualifications

• 6 months to 5 years of international voice and collections experience.
• Excellent verbal English communication with clarity and comprehension.
• Ability to manage free-flowing, complex customer conversations.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns, service requests, and collections matters.
• Manage difficult conversations with patience, empathy, and confidence.
• Coordinate with Operations and other teams to resolve issues.
• Follow call-handling guidelines and quality standards.
• Document interactions accurately in the system.

Skills

Experience (Intl CS)

English communication

Customer handling

Active listening

Call handling

Immediate joiner

Shift flexibility

Office work

Documentation

Education

12th/Graduate

Tools

CRM tools

Job description

Company: ARAs Client Global Business Services
Job Title: Customer Service Associate International Voice & Collections
Experience Required: 6 months to 5 Years
Employment Type: Full-Time
Work Mode: 100% Work From Office
Shift: Rotational Shifts (Night Shifts)

Cab facility: 2-way cab facility provided

Joining Requirement: Immediate Joiners Only
Job Location: Bengaluru (Mahadevpura)
Salary: 3.5 to 5 LPA

Qualification: Minimum 12th Pass/ PSU/ Any Graduate

About the Client

ARAs Client Global Business Services is hiring customer-focused professionals for its International Voice and Collections operations. The role offers an opportunity to work in a structured, performance-driven customer service environment, handling international customer interactions and collaborating with internal operations teams.

Role Summary

We are looking for confident, articulate, and customer-oriented professionals with 612 months of relevant experience in International

Customer Service Voice and Collections.

The ideal candidate should demonstrate excellent spoken English, strong listening skills, effective problem-solving abilities, and the confidence to manage complex customer conversations professionally.

Candidates must be available to join immediately and comfortable working from the office in rotational and night shifts.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer inquiries, concerns, service requests, and collections-related matters.
• Manage challenging customer conversations with patience, empathy, and confidence.
• Coordinate with Operations and other internal support teams to resolve customer issues.
• Follow established call-handling guidelines, standard operating procedures, and quality standards.
• Communicate accurate information clearly and concisely to customers.
• Maintain professional call etiquette and ensure a positive customer experience.
• Work toward achieving assigned KPIs and KRAs, including productivity, call quality, and other applicable performance measures.
• Document customer interactions accurately in the relevant systems.
• Follow applicable confidentiality, data protection, and collections-compliance procedures.

Must-Have Qualifications

• Experience: 6months relevant experience in International Customer Service Voice and Collections.
• Communication: Excellent verbal English communication skills with strong fluency, clarity, and comprehension.
• Customer Handling: Ability to manage free-flowing, complex, and challenging customer conversations.
• Active Listening: Strong listening and probing skills to understand customer requirements and resolve concerns.
• Call Handling: Experience managing inbound and outbound customer calls.
• Availability: Must be an immediate joiner.
• Shift Flexibility: Willingness to work rotational shifts, including night shifts.
• Work Arrangement: Comfortable working 100% from the office.
• Documentation: Must possess original, clear, complete, and verifiable soft copies of required educational and employment documents for onboarding and background verification.

Nice-to-Have Qualifications

• Previous experience in international BPO or contact-center operations.
• Familiarity with collections processes and payment-related customer conversations.
• Experience working with CRM or call-management applications.
• Understanding of customer service metrics, quality standards, and productivity targets.
• Experience coordinating with internal support teams for issue resolution.

Behavioral Competencies

• Customer Centricity: Demonstrates empathy and a service-oriented mindset.
• Communication: Explains information clearly and handles difficult conversations confidently.
• Problem Solving: Identifies customer concerns and works toward practical resolutions.
• Adaptability: Adjusts to changing shifts, customer situations, and business requirements.
• Accountability: Takes ownership of assigned tasks, performance targets, and customer issues.
• Team Collaboration: Works effectively with Operations and support teams.

Why Join Us?

• Opportunity to gain experience in international customer service and collections operations.
• Exposure to diverse customer interactions and structured service processes.
• Collaborative working environment with operational support.
• Opportunity to strengthen communication, customer management, and problem-solving skills.
• Experience in a performance-oriented international contact-center environment.

Important Application Requirements

IMMEDIATE JOINERS ONLY

100% WORK FROM OFFICE

ROTATIONAL AND NIGHT SHIFTS

6 MONTHS OF RELEVANT INTERNATIONAL VOICE AND COLLECTIONS EXPERIENCE

ORIGINAL, VERIFIABLE SOFT COPIES OF EDUCATIONAL AND EMPLOYMENT DOCUMENTS REQUIRED