International Collection Analyst

Your Pitchh; Bengaluru; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

One-way transportation facility

Job summary

Your Pitchh in Bengaluru is hiring an International Revenue Resolution Specialist for the International Voice Process. You will handle inbound and outbound calls with international customers, resolve outstanding balances, and offer payment options while maintaining high service standards.

This full-time role requires at least 1 year in international collections, English fluency, and willingness to work US rotational shifts from Manyata Tech Park. Immediate joiners preferred with 5-day work weeks.

Qualifications

• Minimum 1 year of relevant experience in International Collections / Recovery / Revenue Resolution.
• Strong verbal and written communication skills in English.
• Good negotiation, convincing, and objection-handling skills.
• Ability to handle difficult customer conversations professionally.
• Strong listening and problem-solving abilities.
• Comfortable working in US rotational shifts and supporting business requirements.

Responsibilities

• Handle inbound and outbound collection calls with international customers.
• Follow up on overdue accounts and outstanding balances.
• Understand customer concerns and provide suitable repayment or resolution options.
• Negotiate professionally with customers while maintaining a customer-focused approach.
• Ensure adherence to collection policies, compliance guidelines, and quality standards.
• Maintain accurate records of customer interactions, commitments, and account updates.
• Meet defined productivity, quality, collection, and customer-service targets.
• Coordinate with internal teams for escalations and account-related resolutions.
• Handle customer conversations professionally while maintaining confidentiality and compliance.

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Customer service

English proficiency

US shifts

Education

Undergraduate / Graduate

Job description

Hiring: International Revenue Resolution Specialist

International Voice Process

Immediate Joiners Only

Location: Manyata Tech Park, Bangalore
Work Mode: Work From Office
Process: International Voice Revenue Resolution / Collections
Shift: US Rotational Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Employment Type: Full-Time
Experience: Minimum 1 Year in International Collections / Recovery Process
Qualification: Undergraduate / Graduate
CTC: Up to 6 LPA | Up to 42,000 per month
Transport: One-way transportation facility available

Role Overview

We are hiring experienced professionals for an International Revenue Resolution / Collections Voice Process. The role involves handling international customers, managing outstanding account balances, understanding customer concerns, and providing appropriate payment or resolution options while maintaining a high standard of customer service.

Key Responsibilities

• Handle inbound and outbound collection calls with international customers.


• Follow up on overdue accounts and outstanding balances.


• Understand customer concerns and provide suitable repayment or resolution options.


• Negotiate professionally with customers while maintaining a customer-focused approach.


• Ensure adherence to collection policies, compliance guidelines, and quality standards.


• Maintain accurate records of customer interactions, commitments, and account updates.


• Meet defined productivity, quality, collection, and customer-service targets.


• Coordinate with internal teams for escalations and account-related resolutions.


• Handle customer conversations professionally while maintaining confidentiality and compliance.

Candidate Requirements

• Minimum 1 year of relevant experience in International Collections / Recovery / Revenue Resolution.


• Strong verbal and written communication skills in English.


• Good negotiation, convincing, and objection-handling skills.


• Ability to handle difficult customer conversations professionally.


• Strong listening and problem-solving abilities.


• Comfortable working in US rotational shifts and supporting business requirements.


• Candidates who can join immediately are preferred.

Why Join Us?

• Opportunity to work in a global customer-facing process.


• Exposure to international customers and financial-services operations.


• Competitive compensation of up to 6 LPA.


• One-way transportation facility available.


• Structured career growth and learning opportunities.


• Professional and performance-driven work environment.