International Voice Process Associates

Pagaar India; Gurugram District; On-site; INR 180,000 - 320,000; Full time

Job summary

Pagaar India in Gurgaon is seeking an International Voice Process Associate to handle inbound and outbound calls, resolve queries, explain products and processes, and maintain customer records. Freshers with strong English communication are encouraged to apply, with shifts including night rotations if needed.

Qualifications include 12th pass or graduate, good spoken English, basic computer skills, and a customer-first mindset. Immediate joiners preferred for full-time employment.

Qualifications

• Freshers and recent graduates can apply.
• Minimum qualification: 12th pass or graduate, subject to employer requirements.
• Good spoken English and listening skills.
• Confidence in handling customer conversations over the phone.
• Basic computer knowledge and typing skills.
• Willingness to work rotational shifts or night shifts, if required.
• Positive attitude, patience, and a customer-first approach.
• Immediate joiners preferred.

Responsibilities

• Design and develop scalable, high-performance applications.
• Collaborate with cross-functional teams to define and build new features.
• Write clean, maintainable, and well-documented code.
• Participate in code reviews and ensure best practices.
• Troubleshoot and resolve production issues.

Skills

English communication

Customer service

Education

Bachelor's/Master's in CS or related

Job description

Customer Support Voice Process Problem Solving Email Support Chat Support Customer Satisfaction Communication Skills

Job Description

Urgent Hiring: International Voice Process Associates

Job Overview

We are hiring enthusiastic and customer-focused candidates for the position of International Voice Process Associate in Gurgaon. Freshers with good English communication skills and an interest in customer service or international BPO operations are encouraged to apply.

Handle inbound and outbound customer calls for international clients.

Resolve customer queries professionally and provide accurate information.

Explain products, services, and process-related details to customers.

Maintain customer records and update call details in the system.

Follow communication standards and customer service procedures.

Meet quality, productivity, and customer satisfaction targets.

Escalate complex customer issues to the appropriate department.

Maintain professional communication with international customers.

Eligibility Criteria

Freshers and recent graduates can apply.

Minimum qualification: 12th pass or graduate, subject to employer requirements.

Good spoken English and listening skills.

Confidence in handling customer conversations over the phone.

Basic computer knowledge and typing skills.

Willingness to work rotational shifts or night shifts, if required.

Positive attitude, patience, and a customer-first approach.

Immediate joiners preferred.

Salary & Benefits

Opportunity to build international customer service experience.

Training and professional development.

Full-time employment opportunity.

Key Responsibilities

• Design and develop scalable, high-performance applications.
• Collaborate with cross-functional teams to define and build new features.
• Write clean, maintainable, and well-documented code.
• Participate in code reviews and ensure best practices.
• Troubleshoot and resolve production issues.

Required Skills & Qualifications

• Bachelor's or Master's degree in Computer Science or related field.
• 2+ years of experience in software development.
• Strong knowledge of Java, Spring Boot, and distributed systems.

Preferred Qualifications

• Experience with large scale, high traffic systems.