International Voice Process - 2+ Years - Gurugram /Pune

Crescendo Global Leadership Hiring India; Pune District, Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Crescendo Global Leadership Hiring India is hiring for an International Voice Process role in Gurugram & Pune. The candidate should have 2+ years of experience in an International Voice Process or Customer Service environment and strong verbal and written communication skills.

You will work in a fast-paced, high-volume contact centre, handling inbound interactions while maintaining professionalism and customer focus.

Qualifications

• Graduate with relevant degree.
• Excellent verbal and written communication.
• Strong interpersonal abilities.

Responsibilities

• Handle inbound customer interactions and provide effective resolutions.
• Deliver high-quality customer experience with professionalism and empathy.
• Manage continuous engagement and back-to-back calls in a high-volume contact centre environment.
• Navigate multiple applications and tools to address customer requirements.
• Adapt to changing business requirements and rotational shift schedules.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

Graduate

Job description

International Voice Process 2+ Years – Gurugram & Pune

We are hiring International Voice Process – 2+ Years for a leading banking organization. This role is ideal for professionals with experience in International Voice Process, Customer Service, Inbound Customer Support, Client Relationship Management, and Contact Centre Operations who can deliver exceptional customer experiences while handling high-volume customer interactions.

Location – Gurugram & Pune

Your Future Employer – A leading global banking organization offering opportunities to work in an international customer contact centre environment, interact with customers across global markets, and develop expertise in customer service and banking operations.

Responsibilities –

1. Handle inbound customer interactions and provide effective resolutions to customer queries and concerns.
2. Deliver a high-quality customer experience while maintaining professionalism, empathy, and a customer-centric approach.
3. Manage continuous customer engagement and back-to-back calls in a fast-paced, high-volume contact centre environment.
4. Navigate multiple applications and digital tools simultaneously to address customer requirements efficiently.
5. Adapt to changing business requirements, processes, and rotational shift schedules.

Requirements –

1. Graduate with a minimum of 2 years of experience in an International Voice Process or Customer Service environment.
2. Excellent verbal and written communication skills, with strong interpersonal abilities.
3. Comfortable working in a fast-paced, high-volume contact centre environment with continuous customer engagement.
4. Willingness to work in rotational shifts and rotational week-offs.
5. Willingness to work 5 days from the office during the training period.
6. Stable employment history and a demonstrated interest in building a career within customer contact centre operations.

What's in it for You –

1. Opportunity to work with a leading global banking organization.
2. Exposure to international customer service and contact centre operations.
3. Opportunity to interact with customers across international markets.
4. Opportunity to develop customer relationship management and problem-solving skills.

Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We receive many applications daily, so it becomes difficult to get back to every applicant. If you do not hear from us within one week, please assume your profile has not been shortlisted. Your patience is highly appreciated.