Customer Support Executive

3across; Pune District, Gurugram District; On-site; INR 630,000 - 770,000; Full time

Benefits offered by this job

Career growth in banking

International exposure

Job summary

3across is hiring an International Voice Process Executive to support an International Banking process from Gurugram or Pune. The role requires clear English communication and prior experience with banking or financial services voices. The candidate will handle inbound/outbound calls, resolve queries, and maintain accurate records while meeting SLAs.

Immediate joiners preferred or those serving notice. This full-time position offers exposure to international banking operations, rotational

Qualifications

• 2+ years of experience in an International Voice Process is mandatory.
• Experience in International Banking / Financial Services / Banking BPO is preferred.
• Excellent verbal communication skills in English.
• Comfortable working in rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls for international banking clients.
• Resolve customer queries related to banking products and services.
• Deliver high-quality customer service while meeting SLAs and quality standards.
• Maintain accurate customer records and follow compliance guidelines.
• Coordinate with internal teams for timely issue resolution.

Skills

International voice process experience

Excellent English communication

Customer handling

Education

Graduate degree

Job description

International Voice Process Executive | Gurugram / Pune | Up to 7 LPA

Job Title: International Voice Process Executive (Banking Process)

Location: Gurugram / Pune

Experience: 25 Years

Salary: Up to 7 LPA

Job Type: Full-Time

Job Description

We are hiring experienced professionals for an International Voice Process with a leading IT company supporting an International Banking process. If you have excellent English communication skills and prior experience handling international banking or financial services customers, this opportunity is for you.

Key Responsibilities

• Handle inbound and outbound customer calls for international banking clients.
• Resolve customer queries related to banking products and services.
• Deliver high-quality customer service while meeting SLAs and quality standards.
• Maintain accurate customer records and follow compliance guidelines.
• Coordinate with internal teams for timely issue resolution.

Required Skills

• 2+ years of experience in an International Voice Process is mandatory.
• Experience in International Banking / Financial Services / Banking BPO is preferred.
• Excellent verbal communication skills in English.
• Strong customer handling and problem-solving skills.
• Comfortable working in rotational shifts.

Eligibility

• Graduate in any discipline.
• Immediate joiners or candidates serving a notice period are preferred.

Salary & Benefits

• CTC: Up to 7 LPA
• Opportunity to work with a leading international banking process.
• Career growth in the banking and customer operations domain.