Hiring For International Non-Voice Process - Freshers

Sutherland; Chennai; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Two-way cab facility

Recognition and rewards

Professional development opportunities

Job summary

A global customer support company is seeking a Customer Support Associate in Chennai. You will support B2B clients primarily through chat, ensuring timely help and maintaining quality metrics. Ideal candidates should possess strong verbal communication skills and a customer-centric mindset. The role offers rotational shifts, with a work-from-office policy and additional transport facilities. Freshers are welcome to apply and join immediately.

Qualifications

• Ability to manage time effectively and work independently.
• Familiarity with email etiquette and multi-channel communication.

Responsibilities

• Be the primary point of contact for B2B customers through Chat.
• Provide timely, accurate, and professional support.
• Take ownership of interactions with proactive problem-solving.

Skills

Excellent verbal and written communication skills

Typing speed of 30 WPM with 93% accuracy

Strong customer service mindset

Active chat communication skills

Ability to empathize with customers

Basic user-level knowledge of Windows

Education

High school diploma or equivalent

Job description

Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associate.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team!

In this role, you will get to:

• Be the primary point of contact for our Business-to-Business customers through Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

• Excellent verbal and written communication skills in English (B2 level or higher).
• Typing speed of 30 WPM with 93% accuracy.
• Strong customer service mindset with active chat communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (chat, voice).
• High school diploma or equivalent and above.
• Freshers welcome!

Work setup:

• Location: Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63.
• Shift: Rotational shifts includes both day and night.
• 5 days of work, 2 day-rotational off.
• Additional Information: Work from office. Two‑way cab facility available up to 25km radius from office based on the shift timings.

Note: Looking for people who can join us immediately.

We will give you:

• A fast‑paced, global work environment where your voice matters.
• Skills for life: problem‑solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.