International Technical Support - L1.5

JoulestoWatts; Bengaluru; On-site; INR 520,000 - 650,000; Full time

Benefits offered by this job

2-Way Cab Facility

Job summary

HP is seeking a Technical Support Executive for an International Voice Process in Bengaluru. The role involves handling international voice calls, diagnosing hardware and software issues, and guiding customers to effective solutions.

Strong English communication and rotational shifts are required. The position emphasizes thorough troubleshooting, adherence to support processes, and delivering high-quality customer experiences while meeting SLA targets.

Qualifications

• Graduate in any discipline.
• Experience in technical support / international voice process / customer support preferred.
• Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
• Excellent English communication skills, both verbal and written.
• Strong troubleshooting and problem-solving ability.
• Good customer-handling skills.
• Comfortable working in rotational shifts.

Responsibilities

• Handle international inbound voice calls from HP customers.
• Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• Follow HP technical support processes, quality standards, and escalation procedures.
• Ensure customer satisfaction through professional and effective communication.
• Meet defined SLA, productivity, quality, and customer satisfaction targets.

Skills

Technical Troubleshooting

International Voice Process

Hardware & Software Support

Windows

Networking

Customer Handling

Problem Solving

Communication Skills

Education

Graduate in any discipline

Job description

HP Technical Support Executive (International Voice Process)

Role OverviewWe are looking for a Technical Support Executive to provide technical assistance to international customers for HP products. The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support.

Key Responsibilities

• Handle international inbound voice calls from HP customers.
• Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• Follow HP technical support processes, quality standards, and escalation procedures.
• Ensure customer satisfaction through professional and effective communication.
• Meet defined SLA, productivity, quality, and customer satisfaction targets.

Required Skills & Qualifications

• Graduate in any discipline.
• Experience in technical support / international voice process / customer support preferred.
• Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
• Excellent English communication skills, both verbal and written.
• Strong troubleshooting and problem-solving ability.
• Good customer-handling skills.
• Comfortable working in rotational shifts.

Job Details

Company: HP Role: Technical Support Executive International Voice Process CTC: 5.2 LPA Work Days: 5 Days a Week Shift: Rotational Shifts Transportation: 2-Way Cab Facility Joining: Immediate Joiners Preferred
Key SkillsTechnical Troubleshooting | International Voice Process | Hardware & Software Support | Windows | Networking | Customer Handling | Problem Solving | Communication Skills