Technical Support Executive | International Voice Process

JoulestoWatts; Bengaluru; Hybrid; INR 312,000 - 520,000; Full time

Benefits offered by this job

Salary up to 5.2 LPA

5 Days Working

2 Way Cab Facility

Job summary

JoulestoWatts in Bengaluru is hiring Technical Support Executives for an International Voice Process. You will handle international calls, diagnose issues, and deliver high-quality customer experiences.

Preference for immediate joiners, night shifts included, and a salary up to 5.2 LPA with 5 days of work and cab facility.

Qualifications

• Excellent verbal and written communication in English.
• Experience in an international voice-based support environment.
• Strong customer-service and troubleshooting mindset.
• Basic understanding of computers, printers, hardware, software and networking.
• Comfort with rotational/night shifts and immediate joiners preferred.

Responsibilities

• Handle inbound and outbound international customer calls for technical support.
• Provide technical assistance for HP products and services.
• Diagnose and troubleshoot basic hardware, software, OS, printers, laptops and peripherals.
• Guide customers through step-by-step troubleshooting procedures.
• Escalate complex issues to the appropriate team.
• Maintain accurate records of interactions and resolutions.
• Meet productivity, quality, and customer-satisfaction targets.
• Follow company policies and compliance.

Skills

Excellent English communication

International voice process

Customer service

Problem-solving

Basic computer/networking knowledge

Night shifts flexibility

Job description

Job Description

We are hiring Technical Support Executives for an International Voice Process supporting.

The ideal candidate should have excellent communication skills and the ability to provide effective technical support to international customers over voice calls. The role involves understanding customer concerns, troubleshooting basic technical issues, and delivering a high-quality customer experience.

Key Responsibilities

• Handle inbound/outbound international customer calls related to technical support.
• Provide technical assistance and troubleshooting support for HP products and services.
• Understand customer issues and provide accurate and timely resolutions.
• Troubleshoot basic hardware, software, operating system, printer, laptop, desktop, and peripheral-related issues.
• Guide customers through step-by-step troubleshooting procedures.
• Escalate complex technical issues to the appropriate technical support team.
• Maintain accurate records of customer interactions and resolutions.
• Ensure excellent customer experience and service quality.
• Meet defined productivity, quality, and customer satisfaction targets.
• Follow company policies, processes, and compliance requirements.

Candidate Requirements

• Excellent verbal and written communication skills in English.
• Comfortable working in an International Voice Process.
• Good customer service and problem-solving skills.
• Basic understanding of computers, laptops, desktops, printers, hardware, software, and networking concepts.
• Ability to troubleshoot technical issues logically and effectively.
• Comfortable working in rotational shifts, including night shifts.
• Immediate joiners or candidates with a short notice period will be preferred.

Benefits

• Salary up to 5.2 LPA
• 5 Days Working
• 2 Way Cab Facility