Domestic Voice Process (Bangalore)

Shell Infotech

Bengaluru

Sur place

INR 280 000 - 550 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Cab facility night shifts

Free night transport for women

Résumé du poste

Shell Infotech is seeking detail-oriented Customer Support Associates for Domestic Banking Processes to handle digital interactions, account maintenance, and client queries. The role focuses on voice/chat support and requires adherence to SOPs and quality guidelines.

You'll work in shifts (including night), with cab facilities for night shifts and a target-driven environment. Candidates with 1–4 years BPO banking experience in India are encouraged to apply.

Qualifications

Minimum 1 year of BPO experience in banking field
Good customer-handling and problem-solving skills
Basic computer knowledge and typing skills
Ability to handle voice, chat, blended, or backend support tasks
Willingness to work rotational shifts, including night shifts
Good attention to detail
Comfortable handling financial/customer information
Good written communication and documentation skills
Basic knowledge of MS Office and computer applications
Ability to understand and follow detailed process guidelines
Ability to work in a high-volume transaction-processing environment

Responsabilités

Handle customer and merchant queries, assist with account maintenance, resolve service-related issues, update account information, and maintain accurate records in internal systems.
Resolve customer and merchant queries professionally.
Assist with account maintenance and service-related requests.
Handle digital interactions and update customer information.
Follow standard operating procedures and quality guidelines.
Meet productivity, customer satisfaction, and accuracy targets.

Connaissances

Banking Services

Handling Digital Interaction

Account Maintenance

Resolving Clients issues

Banking Operations

Merchant Queries

Maintain accurate records

Customer Service

Domestic BPO

Hindi proficiency

Formation

10+2

Description du poste

We are looking for detail-oriented professionals to join The Customer Support Associate for Domestic Banking Process (often referred to as the Atom voice or chat support which focuses on handling digital interactions, account maintenance, and resolving client or merchant queries

Key Responsibilities

Handle customer and merchant queries, assist with account maintenance, resolve service-related issues, update account information, and maintain accurate records in internal systems.
Resolve customer and merchant queries professionally.
Assist with account maintenance and service-related requests.
Handle digital interactions and update customer information.
Follow standard operating procedures and quality guidelines.
Meet productivity, customer satisfaction, and accuracy targets.

Preferred Experience

Banking Services
Handling Digital Interaction
Account Maintenance
Resolving Clients issues
Banking Operations
Merchant Quires
Maintain accurate records"+ "
Resolving customer services
Customer Service Financial Services
Domestic BPO
Handled customer in Hindi proficiency

Eligibility

Minimum 1 year of BPO experience into any banking field
Good customer-handling and problem-solving skills.
Basic computer knowledge and typing skills.
Ability to handle voice, chat, blended, or backend support tasks.
Willingness to work rotational shifts, including night shifts, if required.
Good attention to detail.
Comfortable handling financial/customer information.
Good written communication and documentation skills.
Basic knowledge of MS Office and computer applications.
Ability to understand and follow detailed process guidelines.
Ability to work in a high-volume transaction-processing environment.

Eligibility

Education: 10+2
Experience: 1 Year - 4 Years
CTC: LPA 2.8 LPA to 5.5LPA
(Based on previous CTC and applicable hike, up to 30%. Max 5.5 LPA)

Work Details

Work Location: Work From Office
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Cab Facility: Cab Facility: One-way cab facility for night shifts only. Free night transport for women employees (7 PM7 AM). Male employees may be charged 75 per trip, as per the shared details.

Documents Required