International process hiring Customer Support Executive.

Ayka Communication; Kolkata District, Hyderabad, Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Ayka Communication invites applications for an International Chat/Voice Process role in India. You will handle customer service via chat and voice for a telecom partner, engaging with both existing and prospective customers.

Graduate with relevant chat/voice customer service experience is preferred. The role requires Hindi and English communication, willingness to work in rotational shifts, with 5 working days per week and 2 weeks rotational off. Office-based role with 24/7 rotational shifts.

Qualifications

• Graduate with relevant chat/voice customer service experience.
• Willing to work in rotational shifts (including night) and weekend offs.
• Excellent Hindi and English communication skills.

Responsibilities

• Handle premium chat/voice customer service for a telecom partner.
• Contact existing customers as well as prospective customers.
• Resolve customer queries and issues related to products and services.

Job description

International Chat/Voice Process

Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process)

Process:- Voice Process / Chat Process (Chat/Voice Process)

Note:- Work From Office.

Salary :- 3 Lack CTC to 6 Lack CTC

Language Mandatory:-

Hindi & English Communication.

Roles and Responsibilities

• This is a premium Chat/Voice process for enterprise business of our telecom partner(Customer Service)
• Grad with Relevant experience (Chat/Voice Customer service Exp) mandate .
• Flexible to work in any shift Rotational .Working days 5 days working
• Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service.

Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)

Contact HR

Rohini - 9682310738 (Bengaluru)

Prajakta - 9860262231 (Hyderabad)

Anushka - 8017698565(Kolkata)