Amazon International process hiring Customer Support Executive.

Ayka Communication; Kolkata District, Hyderabad, Bengaluru; Hybrid; INR 200,000 - 350,000; Full time

Job summary

Ayka Communication is hiring for the Customer Service Executive role (Chat/Voice Process) to handle international client queries. This is a work-from-office position requiring fluent Hindi and English communication and offers 2 Lakh to 3.5 Lakh CTC per year.

The role involves premium chat/voice support for enterprise customers, graduate candidates with relevant experience preferred, 5 days work week with rotational offs, and shifts that may span mornings, evenings, or nights.

Qualifications

• Graduate with relevant experience in chat/voice customer service mandate.
• Fluent in Hindi and English communication.
• Willing to work in rotational shifts and travel requirement not mandatory.

Responsibilities

• This is a premium Chat/Voice process for enterprise business of our telecom partner (Customer Service).
• Contacting existing customers as well as prospective customers.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their need.
• Resolving customer queries and issues related to the products and service.

Skills

Hindi

English communication

Chat/Voice customer service

Education

Graduate (any)

Job description

International Chat/Voice Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process)

Process:- Voice Process / Chat Process (Chat/Voice Process)

Note:- Work From Office. Fresher Can Apply

Salary :- 2 Lack CTC to 3.5 Lack CTC

Language Mandatory:-

Hindi & English Communication.

Roles and Responsibilities

• This is a premium Chat/Voice process for enterprise business of our telecom partner(Customer Service)
• Grad with Relevant experience (Chat/Voice Customer service Exp) mandate .
• Flexible to work in any shift Rotational .
• Working days 5 days working
• Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service.

Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)

Contact HR

Rohini - 9682310738 (Bengaluru)

Prajakta - 9860262231 (Hyderabad)

Anushka - 8017698565(Kolkata)