Amazon process hiring Customer Support Executive(Voice & Chat).

Ayka Communication; Kolkata District, Hyderabad, Bengaluru; Hybrid; INR 300,000 - 600,000; Full time

Job summary

Ayka Communication is hiring a Customer Service Executive to handle enterprise-level chat and voice support. The role requiresGrad graduates with relevant experience in chat/voice customer service and strong Hindi-English communication. Work is from office with 5 days per week and rotational shifts.

Candidates should be comfortable with travel if needed and willing to work on Sundays when required. This is a demanding customer-facing role focusing on issue resolution and client satisfaction.

Qualifications

• Graduates with relevant experience in chat or voice customer service.
• Excellent spoken and written English and Hindi.
• Willingness to work in rotational shifts and travel if required.

Responsibilities

• Handle customer inquiries via chat and voice channels for enterprise clients.
• Obtain customer information and update records accurately.
• Resolve product/service issues and provide effective solutions.
• Contact existing and prospective customers to gather information and explain offerings.
• Coordinate with internal teams to ensure high-quality service.

Skills

Chat/Voice Customer Service

Education

Graduate degree

Job description

International Chat/Voice Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process)

Process: Voice Process / Chat Process (Chat/Voice Process)

Note: Work From Office.

Salary : 3 Lack CTC to 6 Lack CTC

Language Mandatory:

Hindi & English Communication.

Roles and Responsibilities

• This is a premium Chat/Voice process for enterprise business of our telecom partner(Customer Service)
• Grad with Relevant experience (Chat/Voice Customer service Exp) mandate .
• Flexible to work in any shift Rotational .
• Working days 5 days working
• Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service.

Note: 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)

Contact HR

Rohini - 9682310738 (Bengaluru)

Prajakta - 9860262231 (Hyderabad)

Anushka - 8017698565(Kolkata)