International Process Associate

Talents Villa Staffing Solution; Jaipur; On-site; INR 167,000 - 234,000; Full time

Job summary

Talents Villa Staffing Solution in Jaipur is seeking a Customer Support Executive to manage inquiries across email, chat and phone with a focus on timely, professional resolutions. The role supports international processes including US and blended BPO projects and involves data entry and lead generation activities.

The ideal candidate will have up to 4 years of experience in CSE or related fields, strong English communication skills, and the ability to manage multiple processes concurrently

Qualifications

• 0-4 years of experience in customer support, back office, banking process, or BPO.
• Excellent verbal and written English proficiency.
• Ability to work on multiple processes including voice and non-voice (email/chat).
• Basic computer knowledge with familiarity of backend systems.

Responsibilities

• Provide customer support through channels such as email, chat, and phone.
• Handle inquiries and resolve issues in a timely and professional manner.
• Work on international processes including US process, blended process, and domestic BPO projects.
• Perform data entry tasks accurately and efficiently.
• Participate in cold calling campaigns to generate leads for sales teams.

Job description

Roles and Responsibilities

• Provide customer support through various channels such as email, chat, and phone calls.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Work on international processes including US process, blended process, and domestic BPO projects.
• Perform data entry tasks accurately and efficiently.
• Participate in cold calling campaigns to generate leads for sales teams.

Desired Candidate Profile

• 0-4 years of experience in CSE (Customer Support Executives) role or related fields like back office, banking process, bpo industry.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on multiple processes simultaneously including voice processing, non-voice processing (email/chat), outbound calling (cold calling).
• Basic computer knowledge with familiarity with backend systems.