Process Associate| International BPO

Talent Acquaintance; Lucknow; On-site; INR 200,000 - 350,000; Full time

Job summary

Talent Acquaintance in Lucknow is seeking a customer support specialist to handle inquiries, resolve issues, and provide accurate information about products and services. You will build strong relationships with customers to ensure long-term satisfaction.

You will collaborate with internal teams to resolve complex complaints, develop process improvements, and maintain high product knowledge to effectively support customers.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication

Multitasking

Problem-solving

Analytical thinking

Tech proficiency

Tools

CRM software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.