Customer Support Executive

Talents Villa Staffing Solution; Agra District, Jaipur; On-site; INR 167,000 - 335,000; Full time

Job summary

Talents Villa Staffing Solution in Agra is seeking a Customer Support Executive to join our team. You will assist customers via email, chat and phone, ensuring timely, professional responses and accurate data handling.

Candidates with 0–4 years of experience, strong English communication, and the ability to manage voice and non-voice tasks will thrive. Training and growth opportunities are available in a fast-paced international process environment.

Qualifications

• 0-4 years of experience in customer support or related fields such as back office, banking process, BPO industry.
• Strong verbal and written English proficiency.
• Ability to work on multiple processes including voice processing and non-voice processing (email/chat).
• Basic computer knowledge with familiarity with backend systems.

Responsibilities

• Provide customer support through email, chat, and phone calls.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Work on international processes including US process, blended process, and domestic BPO projects.
• Perform data entry tasks accurately and efficiently.
• Participate in cold calling campaigns to generate leads for sales teams.

Skills

Communication

English proficiency

Job description

Roles and Responsibilities

• Provide customer support through various channels such as email, chat, and phone calls.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Work on international processes including US process, blended process, and domestic BPO projects.
• Perform data entry tasks accurately and efficiently.
• Participate in cold calling campaigns to generate leads for sales teams.

Desired Candidate Profile

• 0-4 years of experience in CSE (Customer Support Executives) role or related fields like back office, banking process, bpo industry.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on multiple processes simultaneously including voice processing, non-voice processing (email/chat), outbound calling (cold calling).
• Basic computer knowledge with familiarity with backend systems.