Hiring For CSE For Blended Process !

TP; Mohali; On-site; INR 200,000 - 300,000; Full time

Job summary

TP in Mohali, India, is seeking a Customer Service Executive to handle queries via email, chat, and non-voice channels, ensuring prompt resolution and high-quality service.

The role involves managing international chat processes with blended operations, collaborating with teammates to meet goals, and maintaining precise CRM records throughout interactions. Night shifts may be required as per business needs.

Qualifications

• 0-4 years of experience in BPO/CSE industry preferred but not mandatory.
• Strong communication skills in English (written & spoken) required for this role.
• Ability to work flexible shifts including night shifts as per business needs.

Responsibilities

• Handle customer queries via email, chat, and non-voice processes.
• Provide excellent customer service to resolve issues promptly.
• Work on international chat processes with a focus on blended operations.
• Collaborate with team members to achieve process goals and objectives.
• Maintain accurate records of customer interactions using CRM software.

Skills

Customer service

English communication

Non-voice support

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via email, chat, and non-voice processes.
  
• Provide excellent customer service to resolve issues promptly.
  
• Work on international chat processes with a focus on blended operations.
  
• Collaborate with team members to achieve process goals and objectives.
  
• Maintain accurate records of customer interactions using CRM software.
  

Desired Candidate Profile

• 0-4 years of experience in BPO/CSE industry preferred but not mandatory.
  
• Strong communication skills in English (written & spoken) required for this role.
  
• Ability to work flexible shifts including night shifts as per business needs.