Customer Support - International Non Voice Process (Hybrid)

Sutherland; Hyderabad; Hybrid; INR 180,000 - 240,000; Full time

Benefits offered by this job

Two rotational weekly offs

Two-way cab within 25 km for night-shi

Job summary

Sutherland in Hyderabad invites applications for Customer Support Executives for an International Non-Voice Process. Freshers or those with up to 1 year of experience can apply. Strong English writing and typing skills are essential, with a focus on accurate, courteous email and chat support.

The role requires working from the office with rotational night shifts, offering growth opportunities in an international BPO setting. Interview steps include screening, video interview, and assessment.

Qualifications

• Freshers welcome or candidates with up to 1 year of experience.
• Good written English communication skills.
• Strong reading, comprehension, and interpretation abilities.
• Excellent typing and written communication skills.

Responsibilities

• Handle international customer queries through email and chat support.
• Provide accurate, timely resolutions to customer concerns.
• Maintain clear, courteous written responses and follow SOPs.
• Document interactions and update records accurately.

Skills

Written English

Typing

Communication

Job description

Job Description Customer Support Executive (International Non-Voice Process)

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for an International Non-Voice Process. This is a great opportunity for freshers and candidates with up to 1 year of experience who have good English communication and written skills and are interested in building a career in the international BPO industry.

Key Responsibilities:

• Handle international customer queries through email and chat support.
• Understand customer concerns and provide accurate and timely resolutions.
• Communicate professionally and effectively through written English.
• Ensure clear, courteous, and customer-friendly responses.
• Follow standard operating procedures and process guidelines.
• Handle customer complaints and concerns with patience and professionalism.
• Maintain quality, accuracy, and productivity targets.
• Document customer interactions and update records accurately.
• Ensure compliance with company policies and process requirements.
• Collaborate with team members to deliver excellent customer service.

Candidate Requirements:

• Freshers and candidates with up to 1 year of experience are welcome.
• Good written English communication skills.
• Strong reading, comprehension, and interpretation abilities.
• Excellent typing and written communication skills.
• Good customer-handling and problem-solving abilities.
• Ability to manage customer queries through email and chat.
• Attention to detail and accuracy in written communication.
• Willingness to work in rotational/night shifts.
• Comfortable working from the office.
• Candidates with experience in BPO, customer service, or international non-voice processes are preferred.

Benefits:

• Two rotational weekly offs.
• Two-way cab transportation facility for night shifts within a 25 km radius.
• Opportunities for professional growth, skill development, and career advancement.

Interview Process:

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Interview Date: 9-Nov-26

Timings: 12:00PM - 2:30PM

Important Notice:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail].

Point of Contact: SRIHITHA

Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda 500089