Hiring For International voice process

Sutherland; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Night shift allowance

Rotational days off

Two-way cab transportation

Monthly self-transport allowance 3500

Career development opportunities

Job summary

Sutherland in Hyderabad is hiring Customer Support Executives for an International Voice Process. We seek candidates with good English communication who want to start or build a career in the international BPO.

You will handle international calls, resolve queries, and document interactions as part of a professional team. The role requires willingness to work from office with rotational/night shifts; candidates from BPO, customer service, and international voice processes are encouraged to apply.

Qualifications

• Freshers to 3 years of experience welcomed.
• Excellent spoken English and communication skills.
• Strong listening, comprehension and interpersonal skills.
• Ability to handle customer queries professionally and patiently.
• Willingness to work from office and in rotational/night shifts.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand queries and provide appropriate resolutions.
• Document interactions and maintain records.
• Maintain quality and productivity standards.
• Collaborate with team to deliver excellent service.

Skills

Fluent English

Customer service

Interpersonal skills

Problem solving

Communication skills

Rotational/night shifts

Job description

We are hiring Customer Support Executives for an International Voice Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Candidates with freshers to 3 years of experience can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.

Benefits:

• Night-shift allowance provided in accordance with program guidelines
• Two rotational days off each week
• Two-way cab transportation available within a 25 km radius
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Interview Process:

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

For any queries regarding this opportunity, please reach out to:

HR Muskan Rai
Email Id - [e-mail]
Phone No - 7671863762

Important Notice:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail].