Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service professional to provide chat support, respond to inquiries, and resolve issues professionally. You will work with internal teams and maintain CRM records while continually updating knowledge of products to ensure accurate information for customers.

The role emphasizes teamwork, a fast-paced multitasking environment, and a strong attention to detail, delivering high-quality service and customer satisfaction across touchpoints.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication, able to explain complex ideas clearly.
• Strong problem-solving skills with the ability to think critically and creatively.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software and other support tools.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

Communication

Teamwork

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.